Parle Global Technologies

3 hours ago

Ahmedabad, India PARLE GLOBAL TECHNOLOGIES PVT. LTD Full time

Description:Role Overview:The Presales Consultant will manage end-to-end presales activities including quotation preparation, documentation, customer coordination, order booking support, and execution follow-up.The role demands strong communication, analytical skills, and the ability to build effective relationships with internal and external stakeholders.Key Responsibilities (KRA):- Prepare and share accurate quotations with customers based on provided specifications and pricing guidelines.- Coordinate with internal teams to book sales orders and ensure correct generation of invoices, e-invoices, and e-way bills following standard SOPs.- Follow up with customers for pending quotations, order execution formalities, and payment collections.- Maintain strong customer engagement to ensure timely updates, issue resolution, and high service satisfaction.- Prepare, analyze, and maintain MIS reports, WIP reports, and other presales documentation for management review.- Track and maintain engineers visit data, service reports, and customer interaction logs.- Build and maintain strong working relationships with sales teams, operations, finance, and customers to drive seamless order execution.- Ensure timely adherence to all presales processes and escalate gaps or delays for swift resolution.- Gather customer feedback and share insights for process improvement and enhanced service delivery.- Support presales activities including documentation, coordination for demonstrations, and responding to customer queries.Required Skillsets:- Strong communication, coordination, and customer-handling abilities.- Proficiency in MS Office tools, especially Excel and Word, along with experience in using ERP systems.- Knowledge of invoicing processes, e-invoice and e-way bill generation.- Ability to manage multiple deadlines, prioritize tasks, and work efficiently under pressure.- Good analytical and documentation skills with the ability to maintain accurate MIS reports.- Strong customer relationship management abilities with a service-oriented approach.- Attention to detail, time management skills, and ability to work in a cross-functional environment.- Understanding of basic sales processes, order management, and commercial documentation (ref:iimjobs.com)

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