Deployment Engineer

4 weeks ago

Mumbai, India Foundever Full time

Position Overview


The Deployment engineer holds the primary responsibility of deploying software to FoundEver endpoints through Microsoft Endpoint Configuration Manager. Additionally, this role supports the patch management processes for both Microsoft and third-party applications. As a vital member of the Software Delivery Engineering team, the resource collaborates closely with site IT departments to ensure consistent software deployment across all endpoints, encompassing both in-center and remote locations.



Key Qualifications


  • Strong commitment to customer service and adept problem-solving skills.
  • Exceptional interpersonal skills with the ability to effectively engage with personnel at all organizational levels.
  • Proven capability to work collaboratively in a team-oriented environment.
  • Proficiency in multitasking within a dynamic, fast-paced context with minimal supervision.
  • Excellent oral and written communication skills for interactions with staff and managers.
  • Collaboration experience with internal and external IT support teams.
  • Sharp analytical and diagnostic aptitude.
  • Thorough understanding of Windows operating systems and patching requisites.
  • Proficient written and verbal communication skills in English.
  • Establishes rapport, fosters trust and adheres to personal and team standards.
  • Demonstrates a nuanced understanding of supported client products and programs.
  • Exhibits dedication to maintaining up-to-date knowledge about the client.
  • High level of precision in tasks involving data capture and data quality.
  • Adaptable and creative mindset.
  • Ability to thrive under pressure while adhering to deadlines.



Key Responsibilities


  • Serve as the initial point of contact for the Software Delivery Engineering team, ensuring validation of tickets with proper approvals before proceeding.
  • If unable to personally complete assigned tasks, appropriately route tickets within the broader Software Delivery Engineering/W@H Team for resolution.
  • Maintain accurate ticket tracking records, recorded actions taken, and provided supplemental SCCM reporting for deployment status verification.
  • Possess a robust IT background spanning various domains. Previous experience in global, multidisciplinary teams is advantageous.


Technical Competencies:



  • Proficient use of Microsoft Endpoint Configuration Manager (formerly SCCM) to:
  • Create software packages.
  • Deployment of software packages, patches, and updates.
  • Generate deployment reports for software packages, patches, and updates.
  • Management of third-party software updates using PatchMyPC.
  • Creation and maintenance of collections, including routine housekeeping.
  • Client deployment and health reporting.
  • Adherence to company standards and procedures.
  • Continual awareness of technical developments and trends in the field of expertise, providing insights and recommendations to the team and management.
  • Effective collaboration with SDE members and global IT teams.
  • Contribution to company objectives by:
  • Demonstrating alignment with FoundEver Values.
  • Adhering to FoundEver policies and guidelines.
  • Executing directives from leadership.

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