Customer Experience Coach
3 days ago
Job Title :Customer Experience Coach Company Overview :IGT Solutionsis a global leader in providing end-to-end outsourcing solutions for the travel, transportation, and hospitality industries. We specialize in delivering world-class customer service and operational excellence. With a presence across multiple countries, we are committed to enhancing the customer experience through cutting-edge technology, highly skilled professionals, and data-driven insights. At IGT, we prioritize innovation, collaboration, and continuous growth, ensuring that our clients receive top-notch services that drive business success.Job Responsibilities : Provide feedback and coaching on presentation skills to enhance overall performance. Serve as the liaison between quality and operations from a training and development perspective. Demonstrate a strong aptitude for delivering exceptional customer experience. Utilize strong analytical skills and attention to detail to monitor performance metrics. Familiarity with call monitoring, TNI (Training Needs Identification), and implementation of improvements. Work closely with new hires to enhance their communication skills and ensure consistent performance. Lead refresher training sessions based on TNI findings and conduct calibration sessions. Develop and execute strategies to improve CSAT metrics through engaging contests and refresher initiatives. Regularly monitor calls and agent performance to ensure quality standards are met. Conduct assessments to identify areas of improvement and implement action plans accordingly. Perform training needs analysis, prepare action plans, and report on progress and improvements.Compensation- Upto 6 lpa.Requirements : Bachelor's Degree (Any Field). Excellent verbal and written communication skills. Ability to work in a 24/7 environment (5-day work week).How to Apply : Interested candidates can send their resumes to:swapnil.gupta@igtsolutions.comContact : 7042379178Equal Opportunity Employer : IGT Solutions is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status
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Customer Experience Coach
18 hours ago
Delhi, India Barclays Full timeJob Title: Customer Experience Coach Location: Noida About Barclays Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank,...
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Voice coach
2 weeks ago
New Delhi, India TP Full timeHIRING!!Location- Hyderabad and Mumbai (Malad)Job Summary:We are seeking a skilled and passionate Voice Coach to enhance the verbal communication skills of customer-facing teams. The ideal candidate will specialize in voice modulation, pronunciation, accent neutralization, and tone control to improve customer experience and brand representation.️ Key...
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Vocal Coach
1 week ago
New Delhi, India TP Full timeWe’re Hiring –Voice Coaches||International Telecom Process|| GurgaonTeleperformance India is looking for passionate and dynamicVoice Coachesto join our growing team!If you have exceptional communication skills, love coaching talent, and thrive in a performance-driven environment — this is your chance to shine!What You’ll DoCoach, mentor & enhance...
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Customer Experience Manager
3 days ago
New Delhi, India OnArrival Full timeAbout OnArrival OnArrival powers the travel stack inside leading banks, fintechs, and consumer apps across India, the Middle East, and Southeast Asia. We enable these enterprises to offer flights, hotels, and soon buses, trains, tours & activities directly inside their apps through our embedded travel micro-app.Even though our customers are enterprises, the...
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Senior AI Engineer
3 days ago
New Delhi, India Wellness Coach Full timeLocation:Remote / Hybrid Department:Engineering Reports To:VP of AI EngineeringAbout Wellness CoachAtWellness Coach , we’re reimagining the future of well-being. Our mission is to help millions of people live healthier, more mindful, and more balanced lives — powered by technology, compassion, and science.We’re building next-generationAI-driven...
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Customer Experience Associate
6 days ago
New Delhi, India Beem Full timeWho we are:We are reimagining financial products as consumer products, like Spotify or Netflix or Dropbox, making money and tools/services to manage it, available for simple monthly subscription fee so you can stream, share, sync it across accounts, devices, funding instruments, friends or family . Our mission is to help our users demystify their finances,...
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Customer Experience Associate
6 days ago
New Delhi, India Beem Full timeWho we are:We are reimagining financial products as consumer products, like Spotify or Netflix or Dropbox, making money and tools/services to manage it, available for simple monthly subscription fee so you can stream, share, sync it across accounts, devices, funding instruments, friends or family . Our mission is to help our users demystify their finances,...
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Business Coach
3 weeks ago
New Delhi, India Inomagic Full timeAs a Business Coach, you’ll be responsible for helping our clients gain clarity on their goals, refine their business models, and implement actionable strategies that drive measurable results. You’ll work closely with clients via 1:1 calls, group coaching, and progress tracking sessions.Key Responsibilities- Coach clients on scaling strategies, lead...
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Performance Coach
6 days ago
New Delhi, India NIIT Limited Full timeI.Role Summary ThePerformance Coachdirectly driving the professional development and performance of a critical sales cohort. This role requires a blend of strategic leadership, hands-on coaching expertise, and robust project management skills to ensure alignment with organizational sales goals and successful project execution.II.Key Responsibilities A.Team...
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Customer Experience Ninja
6 days ago
New Delhi, India Gabit Full timeAbout GabitGabit is an integrated longevity platform with a mission to enable everyone to live healthier and longer. Gabit’s philosophy is rooted in the interconnectedness of health, offering science-backed solutions leveraging the key pillars of health and wellness – nutrition, fitness, sleep, and mental wellness.Gabit is a unique platform globally,...