2070Health - Manager - Operations
1 week ago
Position Overview:
The Operations Manager will be responsible for the end-to-end management of oncology clinics and day-care centers, from planning and launch to ongoing operations.
The role involves building strong relationships with doctors, ensuring compliance with healthcare standards, optimizing resource utilization, and enhancing patient satisfaction through a seamless care journey.
Key Responsibilities:
Clinics / Daycare Centres Set-up and Launch:
- Lead planning, execution, and successful launch of new oncology clinics/day-care centers.
- Oversee infrastructure readiness, facility design, medical equipment procurement, and licensing requirements.
- Collaborate with HR to recruit and onboard clinical and non-clinical staff.
- Ensure compliance with healthcare regulatory standards and operational excellence from day one.
Operations Management:
- Oversee daily operations across clinics, ensuring smooth workflows and optimal resource utilization.
- Develop, implement, and monitor Standard Operating Procedures (SOPs) to ensure quality, safety, and consistency of service delivery.
- Track operational KPIs, financial performance, and revenue targets; initiate corrective actions where necessary.
- Lead digital transformation initiatives to streamline processes and improve efficiency.
Doctor Relationship Management:
- Build and maintain strong, collaborative relationships with oncologists, surgeons, and healthcare providers.
- Act as a liaison between doctors, clinical staff, and administrative teams to ensure aligned objectives.
- Partner with medical teams to support patient care, drive referral networks, and enable clinic growth.
Patient Experience & Journey Management:
- Design and oversee a superior patient journey across touchpoints-from appointment booking to treatment follow-ups.
- Implement strategies to improve patient satisfaction and retention.
- Proactively address patient grievances, ensuring empathy-driven resolutions and continuous improvement.
- Promote a culture of compassion, transparency, and patient-centric care.
Qualifications & Requirements:
- Education: Bachelor's degree in Business Administration, Healthcare Administration, Hospital Management, or related field (Master's degree preferred).
- Experience: 3-6 years in hospital management, healthcare operations, or clinical facility administration.
- Prior experience in clinic/hospital set-up or expansion projects is highly desirable.
- Proven track record in oncology or specialty healthcare operations is a strong plus.
Technical Skills:
- Knowledge of hospital/clinic operations, clinical workflows, and healthcare compliance.
- Proficiency in healthcare digital systems (EMR/EHR, HIS, CRM).
- Strong financial and P&L management skills.
Soft Skills:
- Excellent interpersonal, leadership, and communication skills.
- Strategic thinking, problem-solving, and decision-making ability.
- Strong stakeholder management and relationship-building skills.
Why Join Everhope Oncology?
Opportunity to shape the growth and expansion of cutting-edge oncology facilities.
Work alongside top oncologists and healthcare professionals.
Be part of a mission-driven organization committed to transforming cancer care.
Exposure to digital healthcare innovations and new-age patient care models.
Competitive salary, performance-based incentives, and professional growth opportunities
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Gurugram, India 2070Health Full timeAbout 2070Health:W Health has set up India's first healthcare focused Venture Studio called 2070 Health an innovation platform that builds transformative healthcare companies from scratch by discovering disruptive opportunities in whitespaces.Distinct from the accelerator approach, our venture studio is closely involved in idea generation, day-to-day...
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Gurugram, India 2070Health Full timeAbout 2070 Health2070 Health has set up India's first healthcare focused Venture Studio called 2070 Health - an innovation platform that builds transformative healthcare companies from scratch by discovering disruptive opportunities in whitespaces.Distinct from the accelerator approach, our venture studio is closely involved in idea generation,...
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