2070Health - Manager - Operations
4 weeks ago
Position Overview:
The Operations Manager will be responsible for the end-to-end management of oncology clinics and day-care centers, from planning and launch to ongoing operations.
The role involves building strong relationships with doctors, ensuring compliance with healthcare standards, optimizing resource utilization, and enhancing patient satisfaction through a seamless care journey.
Key Responsibilities:
Clinics / Daycare Centres Set-up and Launch:
- Lead planning, execution, and successful launch of new oncology clinics/day-care centers.
- Oversee infrastructure readiness, facility design, medical equipment procurement, and licensing requirements.
- Collaborate with HR to recruit and onboard clinical and non-clinical staff.
- Ensure compliance with healthcare regulatory standards and operational excellence from day one.
Operations Management:
- Oversee daily operations across clinics, ensuring smooth workflows and optimal resource utilization.
- Develop, implement, and monitor Standard Operating Procedures (SOPs) to ensure quality, safety, and consistency of service delivery.
- Track operational KPIs, financial performance, and revenue targets; initiate corrective actions where necessary.
- Lead digital transformation initiatives to streamline processes and improve efficiency.
Doctor Relationship Management:
- Build and maintain strong, collaborative relationships with oncologists, surgeons, and healthcare providers.
- Act as a liaison between doctors, clinical staff, and administrative teams to ensure aligned objectives.
- Partner with medical teams to support patient care, drive referral networks, and enable clinic growth.
Patient Experience & Journey Management:
- Design and oversee a superior patient journey across touchpoints-from appointment booking to treatment follow-ups.
- Implement strategies to improve patient satisfaction and retention.
- Proactively address patient grievances, ensuring empathy-driven resolutions and continuous improvement.
- Promote a culture of compassion, transparency, and patient-centric care.
Qualifications & Requirements:
- Education: Bachelor's degree in Business Administration, Healthcare Administration, Hospital Management, or related field (Master's degree preferred).
- Experience: 3-6 years in hospital management, healthcare operations, or clinical facility administration.
- Prior experience in clinic/hospital set-up or expansion projects is highly desirable.
- Proven track record in oncology or specialty healthcare operations is a strong plus.
Technical Skills:
- Knowledge of hospital/clinic operations, clinical workflows, and healthcare compliance.
- Proficiency in healthcare digital systems (EMR/EHR, HIS, CRM).
- Strong financial and P&L management skills.
Soft Skills:
- Excellent interpersonal, leadership, and communication skills.
- Strategic thinking, problem-solving, and decision-making ability.
- Strong stakeholder management and relationship-building skills.
Why Join Everhope Oncology?
Opportunity to shape the growth and expansion of cutting-edge oncology facilities.
Work alongside top oncologists and healthcare professionals.
Be part of a mission-driven organization committed to transforming cancer care.
Exposure to digital healthcare innovations and new-age patient care models.
Competitive salary, performance-based incentives, and professional growth opportunities
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