EPlanet Soft

2 weeks ago


Jaipur, India EP SOFT PRIVATE LIMITED Full time

3-6 Years.Key Responsibilities:- Own the client relationship, acting as the primary point of escalation for key accounts.- Oversee service delivery and ensure client expectations are met or exceeded.- Conduct regular client meetings, reviews, and performance discussions.- Develop account plans to strengthen relationships and drive business growth.- Collaborate with cross-functional teams to resolve issues and implement service improvements.- Analyze client feedback and performance metrics to enhance service quality.- Lead renewal discussions and support upsell/cross-sell initiatives.- Mentor and coach junior team members on client service best practices.- Represent the clients voice in strategic discussions with internal leadership. (ref:iimjobs.com)



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