DLP(Broadcom & Trellix)/ Consultant Specialist

2 weeks ago

Hyderabad, India HSBC Full time

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Consultant Specialist.

In this role, you will:

Lead & participate in Trellix & Broadcom DLP infrastructure upgrades, configuration, support and maintenance. Participate in Daily, weekly and bi-weekly Agile stand-ups and ceremonies. Participate in long term planning and roadmap development for products managed by the team. Develop deployment plans and manages the upgrade of all Trellix & Broadcom DLP endpoint agents. Acts as a Subject Matter Expert for Trellix & Broadcom DLP related technical escalations internally and with Vendor. Ensures that Trellix / Broadcom DLP infrastructure meets the service availability metrics by monitoring Trellix / Broadcom DLP client healthiness, performance tuning and capacity planning & troubleshooting complex issues. Support Operations teams in the trouble shooting of major incidents \ challenging cases to include joining crisis call and working with teams and vendors for resolution. Develop new DLP policies, reports, dashboards or fine-tune already existing Requirements

To be successful in this role, you should meet the following requirements:

Extensive IT background with ideally 5 years of strong Broadcom and Trellix knowledge with proven experience in supporting agents on Windows and MAC OS endpoint infrastructure in large enterprise environment. Experience in troubleshooting Trellix & Broadcom DLP products. Demonstrated experience in managing Trellix ePO Excellent knowledge of Windows server and desktop OS (Windows 10 & 11). Effective and clear communication skills (written, oral and listening), with ability to describe complex technical scenarios in a concise manner depending on the audience. Strong sense of ownership & urgency, ability to prioritize, attention to detail, flexibility, sense of vigilance & adherence to all compliance procedures & policies. Knowledge of Service management techniques including incident, problem, change, release management

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