Regional Trainer-Retail

2 days ago

New Delhi, India PALMONAS Full time

Job Title: Regional Trainer – Retail (North / South / West)Department: Learning & DevelopmentReports To: Head – Training & DevelopmentLocation: Regional OfficeRegion: North / South / West IndiaRole Summary:The Regional Trainer will be responsible for implementing and driving all retail training initiatives within the assigned region. This role ensures that store teams are well-equipped with product knowledge, customer service skills, sales techniques, and operational excellence to meet business goals and deliver exceptional customer experiences.Key Responsibilities:1. Training Delivery & Facilitation- Conduct onboarding, product, process, and soft skills training for new and existing retail staff. - Deliver training programs in line with company standards and regional requirements. - Conduct refresher sessions to reinforce key selling and service skills.2. Training Needs Analysis- Identify skill gaps and training needs through regular store visits, performance data, and feedback from regional managers. - Collaborate with the HO Training team to design customized modules as per regional requirements.3. Performance & Impact Assessment- Track training effectiveness through post-training assessments, on-the-job evaluations, and store KPIs (conversion, ATV, UPT, etc.). - Provide feedback and coaching to store teams and managers.4. Coordination & Communication- Partner with Regional Managers, Store Managers, and HR teams to plan and execute training calendars. - Ensure timely reporting of training metrics, attendance, and feedback.5. Content Localization- Adapt and contextualize training material to suit regional cultural and language preferences without compromising brand standards. - Share insights from the field to continuously improve training content.Qualifications & Experience:- Graduate or Postgraduate in Business, Retail, HR, or related field. - 4–7 years of experience in retail training or sales training (fashion, lifestyle, electronics, or FMCG preferred). - Proven track record of delivering high-impact training programs for frontline staff. - Excellent communication, presentation, and facilitation skills (regional language proficiency preferred). - Willingness to travel extensively within the assigned region.Key Competencies:- Strong interpersonal and coaching skills - Customer-centric mindset - Analytical and result-oriented approach - Adaptability and cultural sensitivity - Passion for learning and development

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