Customer Service Lead
3 days ago
Company Description Trade W is a leading multi-asset trading platform with over seven years of industry experience, providing global users with secure, convenient, and efficient access to the financial markets. We offer CFD trading across a wide range of asset classes — including forex, cryptocurrencies, stocks, indices, metals, and commodities — through our intuitive app and web platform. Launched in 2018 as the flagship brand of Tradewill Global LLC, Trade W was built on a customer-first philosophy and a vision to make trading success more accessible. Today, we continue to grow as a trusted platform, committed to empowering traders worldwide with equal opportunities for success.Job Summary We are looking for a Retention Agent to join our Customer Support team with a core focus on helping registered clients successfully complete their deposits. This role is critical in resolving deposit-related issues, addressing client concerns, and ensuring a smooth and positive user experience that leads to conversion. You’ll serve as the bridge between interest and action, turning intent into completed transactions.Key Responsibilities: Make outbound calls or send messages to clients based on distribution and build up solid relationships. Proficiently grasp relevant job knowledge, promptly and accurately handle customer demands, and quickly and efficiently resolve user issues within specified time frames to enhance customer retention and satisfaction. Proactively identify, summarize, and verify potential issues through clients’ feedback, pass on the problems to relevant departments for follow-up, or propose effective suggestions to assist in business optimization. Assist development engineers in resolving customer problems and provide real-time technical support for first-line troubleshooting. Handle occasional tasks assigned by supervisors.Requirements:It is work from home role, candidates from India only. Required languages: English and Hindi (Both MUST BE fluent in spoken and written) Bachelor’s degree or equivalent experience in Business, Communications, or related field. At least 6 years of experience in sales, customer service, or a retention-focused role. With at least 2 years in a leadership role. Strong communication and interpersonal skills. Familiarity with CRM systems and support tools. Self-motivated with a strong desire to achieve targets. Ability to multitask, prioritize, and manage time effectively. Comfortable working in a fast-paced, target-driven environment. Proven data analysis and quality control skills. Collaborative mindset to work effectively with team members and contribute to collective goals.
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Customer Service Lead
1 week ago
New Delhi, India Trade W Full timeCompany DescriptionTrade W is a leading multi-asset trading platform with over seven years of industry experience, providing global users with secure, convenient, and efficient access to the financial markets. We offer CFD trading across a wide range of asset classes — including forex, cryptocurrencies, stocks, indices, metals, and commodities — through...
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Customer Service Team Lead
4 days ago
New Delhi, India TP Full timeWe're Hiring: Team Leader Voice ProcessLocation: MumbaiSalary up to : 6lpa Annually.What You'll Do:- Lead a team of customer service agents handling inbound/Outbound calls. - Monitor performance, coach team members, and drive results. - Handle escalations and ensure high customer satisfaction. - Collaborate with internal teams to improve service quality. -...
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Customer Service Team Lead
4 days ago
New Delhi, India TP Full timeWe're Hiring: Team Leader Voice ProcessLocation: MumbaiSalary up to : 6lpa Annually.What You'll Do:- Lead a team of customer service agents handling inbound/Outbound calls. - Monitor performance, coach team members, and drive results. - Handle escalations and ensure high customer satisfaction. - Collaborate with internal teams to improve service quality. -...
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Customer Service Team Lead
4 weeks ago
New Delhi, India StarZen Full timePurpose of Role: The role of Team Leader is to oversee a high-performing team of customer service representatives. This role is critical in ensuring consistent service delivery, meeting key performance targets, and fostering a culture of accountability, learning, and customer obsession. The ideal candidate will have strong leadership skills, a hands-on...
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Customer Service Team Lead
2 weeks ago
New Delhi, India TP Full timeWe're Hiring: Team Leader Voice Process Location:Mumbai Salary up to : 6lpa Annually.What You'll Do: Lead a team of customer service agents handling inbound/Outbound calls. Monitor performance, coach team members, and drive results. Handle escalations and ensure high customer satisfaction. Collaborate with internal teams to improve service quality. Prepare...
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Customer Service Team Lead
3 weeks ago
New Delhi, India TP Full timeWe're Hiring: Team Leader Voice Process Location:Mumbai Salary up to : 6lpa Annually.What You'll Do: Lead a team of customer service agents handling inbound/Outbound calls. Monitor performance, coach team members, and drive results. Handle escalations and ensure high customer satisfaction. Collaborate with internal teams to improve service quality. Prepare...
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Lead Customer Service Representative
1 week ago
New Delhi, India Triple Full timeTriple Triple is leading the way in remote work solutions, helping small and medium-sized businesses in North America build highly efficient remote teams for Administration, Customer Service, Accounting, Operations, and back-office roles. Our focus has always been on our Clients, People, and Planet, ensuring our operations contribute positively across these...
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Service Lead
1 week ago
New Delhi, India SAFFRON NETWORKS PVT LTD Full timePosition Title:Service Lead Department:[Customer Service / Operations / Technical Support] Reports To:Service Manager / Operations Manager Location:Gurgaon Employment Type:Full-timePosition Summary The Service Lead oversees daily service operations to ensure customers receive a high-quality, consistent, and timely experience. This role serves as the primary...
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Service Lead
6 days ago
New Delhi, India SAFFRON NETWORKS PVT LTD Full timePosition Title:Service Lead Department:(Customer Service / Operations / Technical Support) Reports To:Service Manager / Operations Manager Location:Gurgaon Employment Type:Full-timePosition Summary The Service Lead oversees daily service operations to ensure customers receive a high-quality, consistent, and timely experience. This role serves as the primary...
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Customer Service
4 weeks ago
New Delhi, India WaterScience Full timeRole:Customer Service (Freshers)Location:Mahadevapura, Bangalore | Work Mode:6 days On-site, Day Shift CTC: ₹3.5 LPA Experience:Freshers Preferred (0–1 year) Languages:English & Hindi (Mandatory) Openings: 4About WaterScience WaterScience (founded in 2014) is transforming non-drinking water filtration and has improved water quality for600,000+ homes and...
