Integers.Ai - Production Support Engineer - Odessa Application

2 weeks ago


Bengaluru, India Integers.Ai Full time

About the Role :We are looking for a Production Support Engineer specializing in the Odessa application to provide first-level technical support. You will act as the primary point of contact for user queries, diagnose issues, escalate as needed, and ensure high customer satisfaction.Key Responsibilities :- Serve as the primary contact for Odessa users, providing L1 technical support.- Diagnose and resolve Odessa-related issues and perform basic configuration changes.- Escalate complex issues to L2/L3 support when necessary.- Maintain and update user records in ticketing systems.- Follow up with users to ensure resolution and satisfaction.- Assist in user account management tasks.- Contribute to knowledge base documentation.- Participate in training programs to enhance Odessa expertise.- Collaborate with the support team to improve processes and turnaround times.Required Skills (Must Have) :- Previous experience in technical support or customer service roles.- Solid understanding of the Odessa application.- Strong problem-solving and troubleshooting skills.- Excellent communication and interpersonal abilities.- Ability to handle multiple tasks in a fast-paced environment.- Customer-focused mindset.Desired Skills (Nice to Have) :- Experience with ticketing systems (ServiceNow, JIRA, etc.)- Familiarity with API and network troubleshooting.- Willingness to upskill and expand technical expertise.Why Join Us?- Hybrid work model for better work-life balance.- Opportunity to build expertise in Odessa application support.- Customer-facing role with direct impact on user satisfaction.- Collaborative environment with continuous learning opportunities (ref:hirist.tech)



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