Service now SPM

2 weeks ago

Guntur, India Tata Consultancy Services Full time

Responsibility of / Expectations from the Role Designs and develops solutions on the ITSM/ITOM modules using best practicesPartners with ServiceNow Business Analyst to understand requirements and possible solutionsTakes ownership of complex business requirements and works them to completionTakes ownership of incident queue and work on remediation to completionWorks closely with the ServiceNow functional team and external development partners to build requested itemsExperience configuring and improving core and custom applicationsExperience configuring and maintaining workflows, flow designs, scripts, UI design, ACL and business rulesConfigure and maintain notifications, UI pages, UI Macros, Script includes and FormattersHas working knowledge of ServiceNow ITSM/ITOM integrations using out of the box spokes or APIsDevelops reports and dashboards using core ServiceNow functionalityLoad, manipulate and maintain data between ServiceNow and other systemsDevelops and maintain clear and concise technical and process documentationMust-HaveTechnical Comptency1. SPM Application ExpertiseStrategic Planning Workspace (SPW): Portfolio planning, goal management, hybrid capacity planning.servicenowGoal Framework for SPM: Aligning work to strategic objectives and tracking progress.Demand Management: Centralizing and prioritizing enterprise requests.Portfolio Project Management (PPM): Aligning projects with business goals and managing execution.Enterprise Agile Planning (EAP): Supporting agile transformation with hybrid work item planning.Collaborative Work Management (CWM): Enabling cross-functional task management and real-time collaboration.2. Generative AI IntegrationNow Assist for SPM (Pro Plus):AI-assisted business case creationFeedback summarizationEmail project summariesAI agents for decision supportservicenow3. Platform & Development SkillsJavaScript & Glide APIs: For scripting and automation within SPM modules.inmorphisFlow Designer & Workflow Editor: Automating SPM processes like approvals, notifications, and task assignments.Service Portal & UI Builder: Customizing user interfaces for SPM dashboards and portals.REST/SOAP APIs: Integrating SPM with external systems (e.g., ERP, HCM).4. Data & ReportingPlatform Analytics: Building dashboards and reports for strategic insights.Performance Analytics: Tracking KPIs across portfolios and programs.Data Separation & Domain Separation: Managing multi-tenant environments securely.5. Agile & SAFe FrameworksUnderstanding of Scrum, Kanban, and Scaled Agile Framework (SAFe) for managing agile programs and epics.servicenow6. ITIL & GovernanceFamiliarity with ITIL principles for aligning SPM with ITSM processes.Knowledge of investment funding, resource management, and financial planning.

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