Customer Success Manager
1 week ago
In this role, you will be responsible for:
- Proficient in communication & capable of effectively managing customer interactions.
- Building and maintaining strong relationships with customers, understanding their needs, and ensuring their satisfaction with DME products and services.
- Assisting customers in effectively implementing and adopting the product, ensuring they achieve their
- Uncovering customer pain points, mapping workflows and aligning solutions to solve key business challenges.
- Managing renewals, identifying upselling and cross-selling opportunities, and working with the sales team to drive revenue growth.
- Gathering and analyzing customer feedback to provide insights for product improvement.
- Understanding the customer's business goals, challenges, and industry trends and leveraging that knowledge to provide guidance and align product with their objectives.
- Delivering presentations for business reviews, webinars & product demos, and sharing best practices
- Demonstrating basic understanding of Digital media products with understanding of customer
- Renewals and Expansion: Managing the renewal process by engaging with customers to ensure a successful renewal. Identifying opportunities for upselling and cross-selling products or additional features to existing customers, working closely with the sales team to drive revenue growth, and advocating for the product's value proposition.
- Proficiency in delivering seamless presentations for Quarterly business reviews (QBR), Strategic Business Reviews (SBRs), conducting webinars, days, creative Jams , Training sessions, product demos covering API offerings, and sharing Best Practices with new and existing customers.
What you need to succeed
- A minimum of 7+ years relevant work experience within Customer Success
- Strong communication and interpersonal skills with proven results working as a trusted advisor to drive business value for clients.
- Experience in managing international customers and working in global markets
- Knowledge of Adobe's Creative Cloud and Document Cloud (Digital Media) Solutions
- Ability to prioritize, multi-task, and perform effectively under pressure with exceptional presentation, process-oriented mindset and communication skills (both verbal and written)
- A minimum of 7 years or above of demonstrated experience in customer success or account management or sales
- Proficiency in any of the European languages (German, French, Spanish or Swedish) would be an advantage.
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