IT Infrastructure Lead

1 week ago

New Delhi, India Birlasoft Full time

Empowered By InnovationBirlasoft, a global leader at the forefront of Cloud, AI, and Digital technologies, seamlessly blends domain expertise with enterprise solutions. The company’s consultative and design-thinking approach empowers societies worldwide, enhancing the efficiency and productivity of businesses. As part of the multibillion-dollar diversified CKA Birla Group, Birlasoft with its 12,000+ professionals, is committed to continuing the Group’s 170-year heritage of building sustainable communities.Role: IT Infrastructure LeadLocation: HyderabadExperience: 8+ YearsKey Responsibilities:- Team Management:Oversee and direct a team of IT support technicians, ensuring smooth operations and efficient service delivery.- Workload Management:Manage and distribute the team's workload, prioritize tasks, and ensure timely resolution of support requests.- Technical Guidance:Provide technical guidance and support to team members, helping them troubleshoot issues and resolve problems effectively.- Training and Development:Train new team members on company policies, procedures, and technical skills, and provide ongoing support and development opportunities.- Performance Monitoring:Monitor team performance, identify areas for improvement, and implement strategies to enhance efficiency and productivity.- Conflict Resolution:Resolve conflicts within the team and between team members and other stakeholders, fostering a positive and collaborative work environment.- Communication:Communicate effectively with team members, management, and other stakeholders, keeping them informed of progress and addressing concerns.- Process Improvement:Identify and implement process improvements to enhance efficiency, productivity, and user satisfaction.- Problem Resolution:Collaborate with the team to effectively diagnose and resolve technical issues, ensuring timely and accurate solutions.- Compliance:Ensure the team adheres to company policies, procedures, and relevant industry standards.- Documentation:Maintain accurate and up-to-date documentation of IT support processes and procedures.- Continuous Learning:Stay abreast of the latest technologies and trends in IT support, providing ongoing training and development for the team.Skills and Qualifications:Educational Qualification:- Engineering Diploma/BE Degree /BTechCertifications(Good to Have):- ITIL V4 - Microsoft Azure Administrator / Windows Server Hybrid Administrator AssociateTechnical Skills:- Hands on experience in Azure AD & On-prem management - Hands on experience in Intune - Policy creation & implementation - Hands on experience in Windows Server Management - Hands on experience in MDE & compliance management - Hands on experience in Qualys tool in vulnerability management - Having good knowledge in VLAN & Network troubleshooting - Having good knowledge in Netskope cloud proxy solution - Having good knowledge in DLP - Having hands experience in various Audit management like ISO 27001, PCIDSS etc

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