Donor Servicing Role

4 weeks ago

Gurgaon, Haryana, India Plaksha University Full time

Who we are

Plaksha is a 21st-century university focused on solving global challenges through transformative technology education. A unique collective philanthropy effort, our initiative is driven by a dedicated team committed to reimagining technology education in India.

What can Plaksha offer you?

- A mission-driven workplace with opportunities to collaborate with leading minds in academia and industry.

- A transparent work culture embodying our values C.R.E.A.T.E. (Curious, Rigorous, Enterprising, Authentic, Thankful, Exemplary), fostering personal growth.

- An inclusive environment that values diverse talent, promotes innovation, and supports the development of individuals from underrepresented groups.

We are looking for a donor servicing professional who will act as the bridge between donors and the organization. The role requires a mix of financial acumen and customer excellence mindset. The individual will ensure timely reporting, compliance, and meaningful engagement with donors while upholding the highest standards of transparency and trust.

The role reports to the Head of Institutional Advancement.

Job Description

- Utilization Certificates & Reporting: Prepare, validate, and share utilization certificates and donor reports in line with accounting and audit requirements.

- Financial Coordination: Work closely with finance to manage FY-end closing, impact audits, and statutory compliance.

- Donor Engagement: Act as the primary contact for donor servicing, ensuring timely updates, invitations to statutory meetings, and proactive management of donor expectations.

- Stakeholder Management: Build trust-based relationships with key donors, CSR teams, and partners through clear communication and regular updates.

- Process & Compliance: Maintain accurate documentation, adhere to donor servicing SOPs, and support internal/external audits.

- Impact Communication: Collaborate with program teams to capture outcomes and present them effectively to donors.

Experience and Education

- Bachelor's degree in commerce, Accounting, Finance, or related field.

- 6-10 years of experience in donor servicing, CSR reporting, or client servicing (CSR/NGO sector preferred; banking/AMC client servicing background welcome).

- Strong understanding of accounting, audits, and compliance.

- Excellent communication and presentation skills.

- Ability to manage multiple stakeholders with empathy and professionalism.

- Proficiency in MS Excel, accounting tools, and CRM systems preferred.

Skills

- Detail-oriented with a strong sense of ownership.

- Balance of service mindset and financial discipline.

- Comfortable working across teams (finance, programs).

- Passion for impact-driven organizations and long-term donor relationships.

(ref:iimjobs.com)

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