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Quality Management Analyst
4 weeks ago
Job Description:
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Job Summary:
- The Quality Management Analyst, 2 is the first line of defense execution on daily assigned responsibilities to ensure the products, tools, and processes developed and supported within Bread Financial teams meet established quality and regulatory standards.
- Also key to the position is leading the efforts on the continual evolution of the audit and monitoring processes that drive the business towards our goals within Enterprise Services Quality.
- This role directly supports business process monitoring and account holder touchpoint review initiatives, drive exceptional execution of brand centric initiatives and bank communication.
- Results are analyzed to provide recommendations and solutions to business processes.
- Aids in evaluation, testing rationale and risk alignment.
- Essential Job Functions.
- Drives Results: Responsible for analysis of bank and client-initiated touchpoints (reporting & audits) to help drive first line of defense process improvement and quality opportunities.
- Extracts baseline insights from data; may need help from leader to formulate the delivery method and overall story.
- Problem solves while understanding patterns and surfaces solutions.
- Responsible for Acquisition Compliance monitoring, vendor relationship to share results and influence regulatory compliance with Client Partnerships and at times brand partners.
- Interacts with and influences SLT partners in Client Partnerships.
- Timely & Accurate Execution Delivers on assigned commitments and roadmap activities both on time and accurately monthly; communicates business process monitoring projects and audit results effectively (verbal and written) to business partners creating visibility into activates and overall quality output; meets deadlines/commitments.
- Remains disciplined and supports the team to create and maintain a systematic approach to organizing and tracking results, data points; strives for consistency, repeatability and automation.
- Documents steps to address business needs and improve quality touchpoints and the customer experience.
- Problem solving Monitors regulatory and compliance adherence for Bread Financial business processes and procedures to assist continual improvements to streamlined processes.
- This includes using data collected during monthly results to recommend solutions to influence business partners that will streamline processes and ultimately increase quality and regulatory compliance.
- Business / Operational Acumen Daily interactions with Compliance, Client Partnerships, Marketing and Finance to share results and exceptions while also managing recommended solutions and overall results with business areas and their leaders.
- Intellectual Curiosity drives process improved through questions and understand the overall happenings within Bread Financial.
- Reports to: Lead or above.
- Working Conditions/ Physical Requirements: Normal office environment, some travel may be required.
- Direct Reports: None.
Minimum Qualifications:
- Degree Required: Bachelor's Degree or equivalent.
- Area of Study: Business, Arts, Commerce, Mathematics, Engineering.
- Years of Work Experience Required: 2-5 years.
- Type / focus of work experience required: Operational/process driven or compliance environment.
Preferred Experience:
- Preferred experience in a similar role in a banking/financial services company.
Other Duties:
- This job description is illustrative of the types of duties typically performed by this job.
- It is not intended to be an exhaustive listing of each and every essential function of the job.
- Because job content may change from time to time, the Company reserves the right to add and/or delete essential functions from this job at any time.
About Bread Financial:
At Bread Financial, you'll have the opportunity to grow your career, give back to your community, and be part of our award-winning culture.
We've been consistently recognized as a best place to work nationally and in many markets and we're proud to promote an environment where you feel appreciated, accepted, valued, and fulfilled-both personally and professionally.
Bread Financial supports the overall wellness of our associates with a diverse suite of benefits and offers boundless opportunities for career development and non-traditional career progression.
Bread Financial- (NYSE: BFH) is a tech-forward financial services company that provides simple, personalized payment, lending, and saving solutions to millions of U.S consumers.
Our payment solutions, including Bread Financial general purpose credit cards and savings products, empower our customers and their passions for a better life.
Additionally, we deliver growth for some of the most recognized brands in travel & entertainment, health & beauty, jewelry and specialty apparel through our private label and co-brand credit cards and pay-over-time products providing choice and value to our shared customers.
To learn more about Bread Financial, our global associates and our sustainability commitments, visit breadfinancial.com or follow us on Instagram and LinkedIn.
All job offers are contingent upon successful completion of credit and background checks.
Bread Financial is an Equal Opportunity Employer.
