Binary Semantics

Immediate hiring for US Tech Sales Team Lead Gurgaon (WFO & US Shift).

Candidate must be immediate joiner or having max to max 10-15 days notice period only.

JD Team Leader - IT Sales - International US & Canada

About Binary Semantics Ltd.:

Binary Semantics is a global technology company known for its legacy of innovation. Today, we are a trusted global XaaS company, offering transformative solutions in AI, IoT, digital transformation, data services, Insurtech, and TaxTech - delivering impact across sectors like insurance, BFSI, logistics, manufacturing, FMCG, and beyond. With close to 40 years of industry experience, 2500+ satisfied clients, and over 5000 person-years of domain expertise, we provide comprehensive customized solutions. Our strategic alliances with top technology players allow us to deliver integrated, scalable solutions that cater to the evolving needs of a dynamic global market.

Job Title: Team Leader - IT Sales - International US/Canada

Location: Gurugram, Haryana

Market: North America

Dimension & Scope

The Team Leader is responsible for supervising, coaching, developing, and supporting a team within a Sales Operations environment. The primary focus is to ensure consistent achievement of sales targets, adherence to process guidelines, and the professional development of team members.

Principal Duties and Responsibilities:

- Lead, supervise, and motivate a team of sales professionals to meet or exceed sales targets, KPIs and revenue goals.

- Drive individual and team performance through structured coaching, daily huddles, goal setting, and real-time feedback.

- Monitor team performance metrics closely and take corrective action to address underperformance using established coaching and performance management techniques.

- Identify sales gaps and implement actionable strategies to drive growth, increase conversion rates, and enhance overall sales productivity.

- Manage team scheduling, shrinkage, and attrition by ensuring adequate staffing, minimizing idle time, and improving team stability.

- Analyze and take action to improve team performance, with a focus on driving consistent sales growth.

- Design and execute structured performance improvement plans (PIPs) for struggling team members, aligned with development goals and business expectations.

- Actively participate in the recruitment, training, development, and performance appraisal processes for team members.

- Guide individuals toward achieving goals through effective coaching, collaboration, motivation, and staff development.

- Demonstrate sound judgment and problem-solving capabilities during customer interactions, especially in complex or high-pressure situations.

- Design and implement performance improvement plans to enhance team output and sales effectiveness.

- Foster a culture of collaboration and accountability, with a proven ability to strengthen team dynamics and morale.

- Exhibit a high level of professionalism, customer service, and communication skillsboth verbal and written.

- Resolve complex customer concerns and escalations with a solutions-focused approach, ensuring high satisfaction and client retention.

- Analyze sales data to extract insights, identify trends, and drive decisions that support higher close rates and improved team effectiveness.

- Prepare and deliver accurate weekly, monthly, and quarterly sales performance reports and forecasts to senior leadership.

Key Skills and Requirements

- Bachelors degree or equivalent professional experience.

- Minimum of 4 years of work experience, with at least 2 years in a Assistant Team Lead/Team Leader role.

- Proven experience managing a sales team of at least 20 members in an inbound customer service/sales/upselling/cross-selling environment.

- Demonstrated success in meeting and exceeding key sales metrics, including revenue generation, conversion rates, cross-selling, and upselling.

- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and other business tools.

- Prior experience in the IT or technology services industry is preferred.

- Strong leadership, coaching, and conflict-resolution skills, with the ability to lead by example and inspire team performance.

- Excellent communication, conflict resolution, and interpersonal skills to drive team engagement and collaboration.

- Sound analytical and problem-solving skills with the ability to interpret data, generate reports, and translate insights into action.

- Results-driven and process-oriented, with a strong focus on achieving team KPIs and improving sales workflows.

- Ability to thrive in a dynamic, fast-paced environment with changing priorities and high performance expectations.

- Flexible to work in rotational shifts or weekends based on business requirements (if applicable).

- Strong time management, multitasking, and organizational skills to manage team deliverables effectively.

What We Offer:

- Competitive Salary Negotiable, aligned with current industry standards

- Attractive Incentive Structure Earn daily, weekly, monthly, and quarterly incentives based on performance

- Comprehensive Medical Insurance Coverage up to 5 Lakhs

- Meals & Refreshments Provided

- Work Schedule 5-day workweek (US shift timings with rotational shifts)

- Transportation Air-conditioned cabs provided for both pickup and drop

Important Notes

- Experience Required: Minimum 2 years of experience in Sales, Upselling, or Cross-selling is mandatory.

- Candidates must be tech-savvy and familiar with technology products, services, and solutions.

- Domestic sales experience will not be considered.

Interested candidate can apply with their updated resume on below mentioned email id with details:

Total Exp:

Exp in US Sales:

Exp as Team Lead/Assistant Team period:

Location:

Ready for WFO in US Shift:

Juhi Khubchandani

Talent Acquisition

Binary Semantics Ltd.