Observe.AI - Software Development Engineer II - Backend Technologies
2 weeks ago
About Observe.AI :
Observe.AI is the leading conversation intelligence platform for boosting contact center performance. Built on the industry's most accurate AI engine that analyzes 100% of interactions across channels, Observe.AI maximizes agent performance, pinpoints new revenue and coaching opportunities, and up-levels quality assurance and compliance. Observe.AI's powerful workflow automation allows contact centers to apply meaningful insights and take action at speed and scale. The result is stronger business outcomes, such as better customer experience, higher revenue, and better retention.
Observe.AI is trusted by hundreds of customers and partners across industries - including Pearson, 23andMe, Accolade, Group 1 Automotive, and Public Storage - and is backed by Softbank Vision Fund 2, Zoom, Menlo Ventures, Scale Ventures, and Nexus Ventures. Observe.AI is headquartered in San Francisco with offices in Bangalore, India. For more information, please visit www.Observe.AI.
Job Description :
Function : Software Engineering - Backend Development- JavaSpring
As a Software Development Engineer 2 you will be working in a fast-paced and agile work environment delivering quality and scalable solutions that have an immediate business impact. You will be contributing independently as well as with the team on a variety of projects and features.
This role allows you to think outside the box and be creative. At the end of the day, you will be writing performant code and will be collaborating with product, engineering, and design leaders to ensure that not only are we solving the problem in the right way, but that we are solving the right problem as well.
Responsibilities :
- Work with the team to define the technical stack and own it.
- Work with the product team to understand the product roadmap and define the technical roadmap.
- Participate in the entire application lifecycle, focusing on coding and debugging.
- Integrate user-facing elements developed by front-end developers with server-side logic.
- Build reusable code and libraries for future use.
- Optimize the application for maximum speed and scalability.
- Implement security and data protection.
- Design and implement data storage solutions.
- Build and scale a data pipeline.
Requirements :
- Bachelor's Degree in Computer Science with 4 to 6 years of experience in building large-scale products.
- Expertise in Java and Spring or other relevant frameworks.
- Knowledge of container management tools (Docker Swarm, Kubernetes) is a plus. An ability to perform well in a fast-paced environment.
- Good knowledge in at least one of the SQL or no-SQL databases : Postgres, MongoDB, Cassandra, Redis.
- Good knowledge in queue (rabbitmq, Kafka, etc), cache(ehcache, Memcache).
- Strong knowledge of design patterns.
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Bengaluru, India Observe.AI Full timeAbout Observe.AI :Observe.AI is the leading conversation intelligence platform for boosting contact center performance. Built on the industry's most accurate AI engine that analyzes 100% of interactions across channels, Observe.AI maximizes agent performance, pinpoints new revenue and coaching opportunities, and up-levels quality assurance and...
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Bengaluru, India Observe.AI Full timeAbout Us :Observe.AI is transforming customer service with AI agents that speak, think, and act like your best human agentshelping enterprises automate routine customer calls and workflows, support agents in real time, and uncover powerful insights from every interaction.With Observe.AI, businesses boost automation, deliver faster, more consistent 24/7...
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Bengaluru, India Observe.AI Full timeAbout Observe.AI : Observe.AI is the leading conversation intelligence platform for boosting contact center performance. Built on the industry's most accurate AI engine that analyzes 100% of interactions across channels, Observe.AI maximizes agent performance, pinpoints new revenue and coaching opportunities, and up-levels quality assurance and...
-
Bengaluru, India Observe.AI Full timeAbout Us : Observe.AI is transforming customer service with AI agents that speak, think, and act like your best human agentshelping enterprises automate routine customer calls and workflows, support agents in real time, and uncover powerful insights from every interaction. With Observe.AI, businesses boost automation, deliver faster, more consistent 24/7...
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