▷ [3 Days Left] City Operations Manager

2 weeks ago


Ahmedabad, India The HelloWorld Full time

Location: AhmedabadSalary: 5 - 6 LPAAbout the RoleWe’re looking for a dynamic and experienced City Operations Manager to lead and scale our city-level operations. This role involves managing teams, driving operational excellence, optimizing processes, and ensuring an exceptional customer experience across all properties and business functions.Key Responsibilities- Oversee end-to-end city operations including property management, maintenance, and customer experience. - Lead and mentor a team of Area Property Managers, Operations Executives, and Field Staff. - Monitor city-level KPIs — occupancy, revenue, service quality, and cost efficiency. - Implement operational SOPs and ensure compliance across all teams. - Collaborate with central teams (Sales, Finance, Product, and HR) to align city operations with business goals. - Manage vendor relationships and ensure timely resolution of on-ground issues. - Identify process gaps and drive continuous improvement initiatives. - Handle escalations, audits, and critical incident management. - Provide strategic inputs for city growth, expansion, and customer retention.Requirements- Bachelor’s degree; MBA or equivalent preferred. - 3–5 years of experience in operations, preferably in real estate, property management, facility, or hospitality sectors. - Proven leadership and team management skills. - Strong analytical, communication, and problem-solving abilities. - Proficiency in Excel, dashboards, and data-driven decision-making. - Ability to work in a fast-paced, on-ground operational environment.What We Offer- Opportunity to lead and shape city operations in a high-impact role. - Dynamic work culture with autonomy and growth opportunities. - Competitive compensation and performance-based incentives.



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