Technical Support Specialist

3 weeks ago

Coimbatore, India Rently Full time

About Us:

Rently is revolutionizing the way renters tour a home Since 2011, Rently has powered over 15 million renter "self-tours" for over 3500 real estate operators. Rently's technology allows renters to securely check into a vacant property that uses our smart lockbox, smart home, and smart lock technology with a unique one-time access code. Rently is an ISO 27001 and PIMS 27701 Certified Organization.


About the role:

The Technical Support Specialist is responsible for providing technical assistance to customers,

installers and residents. To be successful, the TSM 1 must have an in-depth knowledge of

company products, services, partner integrations, client business practices and possess

effective communication skills with a genuine desire to understand the client’s technical needs

and provide value through actionable processes. TSM 1 should have knowledge of IoT devices,

employ agile thinking to solve problems and provide meaningful insights into the daily technical

issues of our clients.


Responsibilities:

● Field escalation calls, tickets, chats, email, and/or other communication from users with inquiries regarding smart home devices, connectivity, software, and similar concerns.

● Overtakes call center communications when intervention to solve a problem escalated issues

● Submit Salesforce cases to escalate issues that require external escalations

● Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers.

● Provide a high level of actionable insight and data analysis to provide value for our customers.

● Partners with TSM 2 to identify and solve higher level issues

● Guides users through diagnostic and troubleshooting processes, which may include use of software and/or following verbal instructions.

● Participate in all team meetings and provide process enhancement feedback while evangelizing the culture and spirit of teamwork.

● Demonstrates an increasing level of knowledge and comprehension of Rently products and integrations.

● Accurately documents and updates client records, support notes and interactions (Salesforce, ZenDesk, Dialpad, Confluence, etc).

●Ensures compliance with Rently best practices while following established policies and procedures.

Consistently meets OKRs and KPIs as communicated by your manager.


Required Skillsets:

● Previous experience in a client-facing or account management role

● Experience with Salesforce (or other comparable CRMs), support, ticketing software systems and best practices.

● Strong analytical and problem-solving skills.

● Proven ability to work in a fast paced, team centered work environment

● Partners with TSS 2 to identify and solve higher level issues

● Technical aptitude and ability to identify alternative solutions to customer issues.

● Ability to handle multiple, critical, high priority issues with a sense of urgency .

● Proficiency with Google Suite Products.

● Excellent communication– verbal, written, interpersonal with strong active listening skills.

● Detail-oriented and dependable, with a positive and inquisitive attitude.

● Ability to multitask, prioritize, and collaborate

● Exhibit a high degree of self-motivation, drive and a proactive nature.


Hours:

  • Operating in US hours
  • Be ready to work on night shifts and during weekends based on the work schedule


Professional Commitment:

Being a product based company we heavily invest in developing functional/ technology/ leadership skill sets in our team members. So candidates who are willing to commit to a minimum of 2 years need to apply.

  • Technical Chat Support Specialist

    2 weeks ago

    coimbatore, India Namecheap Full time

    Namecheap was founded in 2000 on the idea that all people deserve value-priced domains delivered through stellar service. Today, Namecheap is a leading ICANN-accredited domain name registrar and web hosting company with over 3 million customers and 17 million domains under management, and we’re just getting started. Our culture is built on the values...

  • Technical Lead

    2 weeks ago

    coimbatore, India Wipro Full time

    Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the...

  • Technical Lead

    1 week ago

    Coimbatore, India Wipro Full time

    Role PurposeThe purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores...

  • Technical Chat Support Specialist

    7 days ago

    Coimbatore, India Namecheap Full time

    Namecheap was founded in 2000 on the idea that all people deserve value-priced domains delivered through stellar service. Today, Namecheap is a leading ICANN-accredited domain name registrar and web hosting company with over 3 million customers and 17 million domains under management, and we’re just getting started.Our culture is built on the values that...

  • Customer Support Associate

    5 days ago

    Coimbatore, India AgenciFlow Full time

    We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an...

  • Graphic Designing

    2 months ago

    coimbatore, India Sisco Jobs Full time

    Job Title: Graphic Designing & Video Editing Specialist Location: Coimbatore Salary Range: ₹20,000 to ₹30,000 per month  Job Type: Full-time Job Description: We are seeking a creative and skilled Graphic Designing & Video Editing Specialist to join our team. The ideal candidate will be responsible for creating visually appealing...

  • Mac OS Specialist/Administrator

    5 days ago

    Coimbatore, India Cortex Consulting Pvt. Ltd. Full time

    Job Description :We are seeking a highly skilled MacOS Specialist / Administrator with extensive experience in managing and supporting MacOS environments. The ideal candidate will have a strong background in MacOS administration, troubleshooting, and configuration. As a MacOS Specialist, you will be responsible for ensuring the stability, security, and...

  • L2 Technical Support Engineer

    4 days ago

    Coimbatore, India ProConnxt Full time

    L2 TechnicalSupport EngineerTOP MNC Best Engineering Technology AwardedBest Service basedCompanyElevatingDigital Marketing Analytics to New HeightsPioneering Excellence in MarketingAutomation CampaignsExp : 5 10 YrsSalary : 6 10 LPA MaxDepends on Skill setsRole :/IT Help Desk/ IT Service DeskLocation :CoimbatoreShifts : Willingto work in Rotational Shifts/...

  • L2 Technical Support Engineer

    5 days ago

    coimbatore, India ProConnxt Full time

    L2 TechnicalSupport Engineer TOP MNC Best Engineering Technology Awarded Best Service basedCompany ElevatingDigital Marketing Analytics to New Heights Pioneering Excellence in MarketingAutomation Campaigns Exp : 5 10 Yrs Salary : 6 10 LPA MaxDepends on Skill sets Role :/IT Help Desk/ IT Service Desk Location :Coimbatore Shifts :...

  • L2 Technical Support Engineer

    4 days ago

    Coimbatore, India ProConnxt Full time

    L2 TechnicalSupport Engineer TOP MNC Best Engineering Technology Awarded Best Service basedCompany ElevatingDigital Marketing Analytics to New HeightsPioneering Excellence in MarketingAutomation Campaigns Exp : 5 10 Yrs Salary : 6 10 LPA MaxDepends on Skill sets Role:/IT Help Desk/ IT Service Desk Location:Coimbatore Shifts: Willingto work...

  • Commodity Specialist

    5 days ago

    Coimbatore, India CIRCOR International, Inc. Full time

    Commodity Specialist ORGANIZATIONAL STRUCUTRE BUSINESS: CIRCOR A&D LOCATION: Coimbatore, India DIRECT REPORTING: Director of A&D Global Supply Chain FUNCTIONAL REPORTING: TBD POSITION DETAILS Position Summary This role will be critical in supporting the execution and management of direct sourcing strategies for the Circor Global Aerospace and Defense...

  • Teamcenter Specialist

    1 month ago

    Coimbatore, India BRADKEN Full time

    Who We Are:Bradken is equipping the resource sector to sustainably advance society.As a Teamcenter Specialist you'll be joining a global leader in the design, manufacture and supply of wear products and services for mining equipment.Our 3000 - strong global team members are proud of the innovative solutions we provide our customers and our commitment to...

  • Teamcenter Specialist

    1 month ago

    coimbatore, India BRADKEN Full time

    Who We Are: Bradken is equipping the resource sector to sustainably advance society. As a Teamcenter Specialist you'll be joining a global leader in the design, manufacture and supply of wear products and services for mining equipment.Our 3000 - strong global team members are proud of the innovative solutions we provide our customers and our commitment to...

  • Technical Lead

    7 days ago

    Coimbatore, India Antal International Full time

    Job DescriptionSummary role description:, for one of one of the biggest retail chains providers.Company description:Our client is one of the biggest retail chains engaged in the retail and wholesale of food & non-food products with a revenue of over €10 B. They have operations in Europe with over 250+ stores across Belgium, France, and Luxembourg. They are...

  • Specialist - Cloud & Infra Services

    2 weeks ago

    coimbatore, India LTIMindtree Full time

    Specialist - Cloud & Infra Services Job Req Id: 1265784 Location: BengaluruExp: (5 - 8) yearsSPOC: V PhilipKey Skills: AS400+COBOLJob Description: "experience in Design, Development, and Maintenance of applications and Production Support.- Should have Work experience in Retail domain.- Work experience in onsite-offshore model at different stages of...

  • Specialist - Cloud & Infra Services

    2 weeks ago

    Coimbatore, India LTIMindtree Full time

    Specialist - Cloud & Infra Services Job Req Id: 1265784 Location: BengaluruExp: (5 - 8) yearsSPOC: V Philip Key Skills: AS400+COBOLJob Description: "experience in Design, Development, and Maintenance of applications and Production Support.- Should have Work experience in Retail domain.- Work experience in onsite-offshore model at different stages of...

  • Specialist Application Support

    5 days ago

    coimbatore, India Avantor Full time

    The Opportunity: Avantor is looking for an associate who can work directly with both external and internal customers to provide support for our digital solutions software suite. Support functions include, but are not limited to, maintaining applications, upgrading, patching, administering, and reporting. Assist in researching and analyzing...

  • Specialist Application Support

    5 days ago

    Coimbatore, India Avantor Full time

    The Opportunity: Avantor is looking for an associate who can work directly with both external and internal customers to provide support for our digital solutions software suite. Support functions include, but are not limited to, maintaining applications, upgrading, patching, administering, and reporting. Assist in researching and analyzing...

  • Commodity Specialist

    3 weeks ago

    Coimbatore, India CIRCOR International, Inc. Full time

    Commodity Specialist ORGANIZATIONAL STRUCUTRE BUSINESS: CIRCOR A&D LOCATION: Coimbatore, India DIRECT REPORTING: Director of A&D Global Supply Chain FUNCTIONAL REPORTING: TBD POSITION DETAILS Position Summary This role will be critical in supporting the execution and management of direct sourcing strategies for the Circor Global Aerospace and...

  • Commodity Specialist

    3 weeks ago

    Coimbatore, India CIRCOR International, Inc. Full time

    Commodity SpecialistORGANIZATIONAL STRUCUTREBUSINESS: CIRCOR A&DLOCATION: Coimbatore, IndiaDIRECT REPORTING: Director of A&D Global Supply ChainFUNCTIONAL REPORTING: TBD POSITION DETAILS Position SummaryThis role will be critical in supporting the execution and management of direct sourcing strategies for the Circor Global Aerospace and Defense Business....