Product Manager
1 month ago
Pro-Manage: Product Manager
About Pro-Manage
Pro-Manage is a pioneering tech- and AI-based Marketing-as-a-Service platform developed to serve multilocation enterprise clients increase, manage and measure digital engagement opportunities with prospects and customers, leveraging several valuable business and technology partnerships with global leaders such as Google GMB/Chat, Microsoft Bing, Meta WhatsApp/Instagram, Knowlarity Cloud telephony and others. Pro-Manage is a powerful and sophisticated marketing SaaS platform that has attracted highly regarded brands as its clients: Indian Oil, Shriram Finance, Apollo Pharmacy, Naturals, Sterling Resorts, Muthoot Finance, Aadhaar Housing Finance, Shriram Transport Finance, City Union Bank, O2 Spa, Page 3 Salons, Urban Nomads, CADD Centre and more. Pro-Manage is developed using advanced technologies, design thinking, continuous discovery, agile development and product management methodologies. The cross-functional Pro-Manage team uses integrated customer-centric product-led marketing and growth paradigms designed to attract and retain targeted customers, maximizing life-time value and minimizing customer acquisition efforts and costs.
Pro-Manage is developed and offered by Sulekha, one of India’s largest digital business and consumer brands that has transformed local services ecosystem through an AI-based need fulfillment and monetization platform that generates millions of qualified, parameterized service requeststo localservice SMBs every day in 40 cities. Pro-Manage aspires to be the dominant, industry-leading and technologically the most sophisticated marketing SaaS platform in India with 500+ enterprise customers in the next two years. Pro-Manage and Sulekha have three of the well-regarded firms as their investors: Norwest Venture Partners (Palo Alto, US), Mitsui (Tokyo), and GIC (sovereign wealth fund of Singapore). Job Description & Expectations We are looking for highly entrepreneurial and creative Product Development Leaders to help innovate, develop and iterate product features for Pro-Manage.
In this position, you will (yes, it is a big list but imagine how much you will learn):
- Assume responsibility for the success of an Epic (related set of features) of Pro-Manage by innovating and developing them to launch and, most importantly, ensuring the use of the Epic feature set by clients
- Be the Epic evangelist and subject matter expert to the technical/developer community
- Further, assume secondary responsibility for customer acquisition/retention/growth and for broader platform innovation based on continuous discovery of customer needs.
- Assume responsibility for the use of the platform by customers and will analyze them consistently and constantly to understand customer preferences and pain points to develop responsive product features
- Understand both stated and latent customer needs using the state-of-the-art continuous discovery and customer journey tracking to specify and enhance product features
- Work closely with Marketing, Customer Success, Business Development and Technology teams to create a delightful and unified customer experience and journey from a prospect to a highly valuable customer.
- Evaluate competitive product/service offerings and draw the best features to incorporate in our own product offering
- Evaluate enabling technologies to improve our product features
- Provide internal and customer training on how to use the product
- Define success criteria for testing and product acceptance.
- Facilitate the creation and maintenance of proper product documentation The position is based in our headquarters in Chennai.
Experience, Expertise and Qualifications
- 2+ years of proven experience and expertise
- Digital product development, preferably for consumer internet or SaaS platforms
- Hands-on experience in developing user stories, customer journeys and detailed product specifications
- Working closely and collaboratively with technology teams to deliver product features with quality on time
- Understanding of principles of continuous discovery and agile product development methods
- Understanding of usability and design thinking principles to develop delightful products
- Inclination and capability to analyze platform or product usage by customers to develop responsive features.
Technical skills
- Outstanding analytical skills of developing insights from data using tools such as Excel, Tableau, R, SPSS
- Outstanding Excel skills
- Strong communication skills, both in spoken and written modes
- Ability to explain features and benefits thereof to others in the team
- High level of comfort with technology and systems
- Product management skills
- Structured forecasting
- Systematic funnel development and prospect follow-up processes
- Experience using CRM and systematically logging all business development data
- Personal skills o Inquisitive, creative, exploring, adventurous
- Orientation to see the world as full of possibilities…a “Why not?” impulse
- Result- and outcome-orientation
- High degree of enthusiasm, dynamism and drive to succeed
- Capacity of hard work and perseverance
- Maturity to collaborate with peers to achieve overall success
Academic qualifications required
- MBA from a Top 30 College
- Bachelor’s degree in computer science engineering from a reputed college
- Some experience programming a definite plus What Pro-Manager Offers You
- Opportunity to develop cutting-edge digital SaaS product development expertise
- Develop competence in marketing, business development, customer success and technology
- Highly entrepreneurial and aspirational work environment that inspires and challenges
- Collaborative and fun work environment
- Learning and development program to help you develop skills
- Well-define career path and progression tracking
- Progressive, nurturing and respectful work culture
- Compensation plus incentives plus stock option
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