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Tele-Collections

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Mumbai, India White Force Full time

Job description



Job Description: Tele-Collections (Flexiloans Technologies Pvt. Ltd.)
Position: Tele-Collections
Experience: 2-8 years
Work Location: Mumbai (Vikhroli)
Company: Flexiloans Technologies Pvt. Ltd.
About Flexiloans Technologies Pvt. Ltd.
Flexiloans is one of India's leading fintech companies, specializing in providing small and
medium enterprises (SMEs) with quick, hassle-free access to business loans. We strive to make
lending accessible and transparent through innovative solutions and technology.
Role Overview
As a Tele-Collections executive at Flexiloans Technologies, you will be responsible for handling
outbound and inbound calls related to loan repayments. You will be an essential part of the
collections team, working to ensure that the company’s loan recovery process is smooth, timely,
and efficient.
Key Responsibilities:
 Manage customer accounts for collections through phone-based communication
(outbound/inbound).
 Follow up with customers on overdue payments and negotiate mutually agreeable
repayment terms.
 Work effectively on different buckets (Bucket X, Bucket 1, and Bucket 2) to ensure
collections are done within the stipulated time.
 Identify and escalate potential issues that may hinder collections and work with other
departments to resolve them.
 Maintain detailed records of customer communications, actions, and status of the
collections.
 Meet and exceed monthly collections targets while ensuring customer satisfaction.
 Ensure all collections activities comply with legal and company policies and regulations.
Required Skills & Qualifications:
 2-8 years of experience in tele-collections, preferably with experience handling Bucket
X, 1 & 2.
 Strong negotiation skills with the ability to manage difficult situations and customer
concerns effectively.
 Excellent communication skills, both verbal and written.
 Ability to handle a high volume of calls and work under pressure to meet targets.
 Knowledge of customer service principles and practices.
 Basic proficiency with MS Office and other relevant software tools.
 Prior experience in financial services or fintech companies is preferred.
Preferred Qualifications:
 Prior experience working with loan collections, particularly in the SME or personal loan
sectors.
 Familiarity with collections processes, regulations, and relevant legal requirements.
Why Join Flexiloans?
 Competitive salary and performance-based incentives.
 Opportunity to work with a dynamic and fast-growing fintech company.
 Collaborative and supportive work environment.
 Comprehensive training and development programs.
How to Apply
If you meet the above criteria and are ready to take the next step in your career, please send your
resume to (insert contact info) with the subject line “Tele-Collections Executive Application”.