Citrix Administrator
2 weeks ago
Job Title: VDI Server Management Specialist
Job Responsibilities:
- Manage and maintain VDI server environments, ensuring optimal performance and availability.
- Handle incidents in Citrix VDI environments, troubleshooting and resolving issues promptly.
- Perform backup and restore operations for Citrix configuration data to ensure data integrity.
- Export and import configuration data from Citrix ADC and restore configurations as needed.
- Manage and restore ACCOPS ADC configuration data and databases, ensuring continuity of services.
- Verify end user identities across Yotta and Accops platforms for access requests and security.
- Address and resolve issues related to HYWORSK client applications.
- For unresolved issues after initial troubleshooting, collaborate with OEM teams to drive resolutions.
- Monitor and maintain Citrix components, including Citrix infrastructure health and system performance.
- Track and monitor machine status and proactively address any discrepancies.
- Manage the starting and stopping of VDI services on both VDI hosts and servers.
- Monitor product license usage and reset license data when necessary to ensure compliance.
Desired Skills & Experience:
- Expertise in managing VDI servers, particularly in Citrix environments.
- Experience in handling incidents and troubleshooting in Citrix VDI setups.
- Proficiency in backing up and restoring Citrix configuration data and working with Citrix ADC.
- Familiarity with ACCOPS ADC and ACCOPS databases, including import/export and restore functions.
- Experience working with Yotta and Accops for verifying user entities and managing access requests.
- Strong problem-solving skills for addressing client application issues, particularly with HYWORSK.
- Ability to collaborate with OEM teams for issue resolution and escalate when necessary.
- Ability to monitor system health and take corrective actions when VDI or server services encounter issues.
- Knowledge of product license usage tracking and management.
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