Implementation Consultant

1 week ago

New Delhi, India Commotion Full time

We are looking for an Implementation Consultant with 2-3 years of experience to drive the successful implementation and adoption of the Commotion platform for our enterprise clients. In this client-facing role, you will combine technical savvy and business insight to understand each customer's architecture and processes, then tailor and deploy our solution to meet their needs. You'll own the end-to-end journey from onboarding to go-live, ensuring customers realize full value from our platform. This role requires a blend of data-driven analytical skills, technical aptitude, and strong communication, as you'll be the bridge between customer teams and our internal product/engineering teams. (Location: Mumbai, India )ResponsibilitiesRequirement Discovery: Engage with enterprise customers to deeply understand their requirements, current architecture, and business processes. Translate client needs into solution plans leveraging Commotion's capabilities. Platform Implementation: Lead the deployment and integration of the Commotion platform with the customer's tech stack, working closely with their IT and marketing teams. Ensure seamless integration with existing databases, marketing tools, and customer data sources. Coordinate technical tasks (data feeds, APIs, custom configurations) to set up the platform for success. Project Management: Own the end-to-end project delivery for bringing each customer live on the platform. Develop project plans, manage timelines, and coordinate cross-functional efforts (customer teams, Commotion engineering, etc. ) to meet go-live targets. Proactively identify and mitigate risks or blockers, ensuring a smooth implementation journey. Customer Enablement & Support: Provide ongoing guidance and support to enterprise users post-implementation. Conduct training sessions, periodic check-ins, and Q& A to drive proper platform usage. Coach customers on best practices in marketing automation and personalization so they can achieve their business outcomes (higher engagement, conversion, retention, etc. ). Act as a trusted advisor on how to leverage Commotion's features for maximum value.RequirementsExperience: 2-3 years in a client-facing implementation, solutions engineering, or customer success role within a B2B SaaS company. Prior exposure to marketing technology or enterprise software deployments is highly desirable. Education: B. E. /B. Tech in Computer Science, Engineering, or a related field. Technical Skills:Proven experience in crafting and optimizing prompts for AI agents to drive accurate, safe, and human-like interactions. Ability to understand and discuss software architectures and integrations. Familiarity with APIs, databases, and web technologies is a plus. Project Management: Strong organizational skills with the ability to manage multiple enterprise projects simultaneously. Experience leading end-to-end implementations or technology rollouts, including planning, tracking progress, and delivering on schedule. Communication & Interpersonal Skills: Excellent written and verbal communication in English. You can confidently lead meetings with enterprise stakeholders, conduct training, and simplify technical concepts for non-technical audiences. Strong client relationship-building skills and a customer-centric attitude are a must. Problem-Solving: Analytical and solution-oriented mindset. Able to troubleshoot issues under pressure, think on your feet, and coordinate with technical teams to resolve challenges.

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