Account Manager

4 weeks ago

Chennai, India e-con systems India Pvt Ltd Full time

Roles and Responsibilities:

- Participates in the development of sales strategies for account by providing the customer's current business and long-term plans.

- Defines and proposes sales targets and growth margins for the account and ensures their achievement with a structured follow-up process. Manages / achieves both overall & business unit specific sales targets, account coverage, & customer satisfaction targets for the account; takes accountability for the monthly, quarterly, & annual results on the overall account or the specifically assigned product lines (per the direction of the Sales head).

- Leads the development and implementation of the account plan to include designing the executive relationship strategy and coverage plans, prioritizing the opportunities, identifying a target for each solution element. Proposes recovery plans in case of potential order shortfalls.

- Establishes and develops account relationships based on a defined strategy. Manages meaningful customer engagements with support from lines of business; acts as focal point for problem resolution while monitoring the successful close out of issues & actions; and demonstrates ability to build lasting, trusting, & widespread relationships across the customer's organization.

- Monitors competitors' activity with each account and ensures that appropriate response strategies are formulated and implemented.

- Develops / maintains detailed understanding of the customer's business strategy, purchasing behavior, & organizational structure (including customer needs, regulatory drivers, threats, economic trends, & competition); and provides insight to customers by providing knowledge to guide customers as they navigate alternatives.

- Understand market dynamics & macroeconomic influencers; maintain awareness of competitors' activity with each potential & existing account and ensure that appropriate response strategies are formulated & implemented (including, but not limited to, technical & commercial feedback in accordance with E-CON's ethics & compliance guidelines).

- Participates with sales management, co-workers, & business unit leadership to develop & execute account plans; delivers new insights and connects experts to the customer while respectfully challenging the status quo; actively engages in critical project touch points, anticipate the need for intervention & escalation, and take action to initiate such communication.

- Coordinates the use of internal and/or external resources in order to introduce meaningful concepts & solutions for the customer; this may include trade show / exposition attendance, Account Manager-initiated customer entertainment activities, executive round tables, and/or organizing more technology-specific events for your customers.

- Enters & maintains relevant sales data into appropriate databases & systems, including pipeline management, expenses, reports, and ad-hoc requests for marketing input.

- Additional duties may be assigned, as required

Key Technical skills required:

- Shall be working in the USA East and Canada Region and handling accounts for that region.

- Excellent communication and negotiation skills.

- Hands on experience in sales and an ability to deliver excellent customer experience.

- Knowledge of CRM software and MS Office (MS Excel in particular).

- Understanding of sales performance metrics.

- An ability to deliver projects and answer inquiries on time.

- Business acumen with a problem-solving attitude.

- Engineering with electronics background/ MBA Grad.

- Willing to travel.

(ref:iimjobs.com)

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