L2 Desktop Support Engineer

3 weeks ago

Bangalore Metropolitan Area, India Excis Compliance Full time

Job Title : L2 Desktop Support Engineer

Location : Whitefield, Bengaluru, India

Job condition : On-site


Please read the job posting carefully before applying the position. Reading the job posting and answering the pre-questions with transparency is a first step we evaluate for a well communication.


JOB DESCRIPTION


∙Collaborate and engage with Line of Business (LoB) on GITO IT-related matters.

∙Provide user training and onboarding in the local language.

∙Manage IT equipment resources, including meeting rooms, AV equipment, and

local hardware asset management.

∙Assist and collaborate on IT project implementation as assigned by the Lead of project

∙Collaborate with other support teams and third-party vendors on-site.

∙Ensure IT security activities at the site level.

∙Work in compliance with Novo Nordisk principles, relevant SOPs, and legal

requirements.

∙Possess excellent communication skills and a service-oriented mindset.

∙Be available for visits to remote or dispatched sites under the scope of work, if

applicable.

∙Actively participate in predefined Agile environments using ServiceNow for all

assigned tasks.

Experience:

•Experience with various desktop systems, operating systems, and diverse

Recruitments and who you are


•Excellent customer service orientation and verbal communication skills.

•Experience Supporting Windows Operating Systems, MS Office, VPN, local and

Network printing, Notebooks and mobile devices.

•Ability to install software for and troubleshoot a wide range of applications.

•Analytical thinking and problem-solving ability.

•CompTIA A+ certification or equivalent certification

•Flexible for travelling to remote sites or cluster

•Help with network relates issues

•Should be able to lift weight up to 30 lbs at waist level

•Update the inventory of phones, peripherals and system cards (like TDM, digital

and CPU cards etc.) to network voice team.

•Testing the cables using the tester for IP phone and TDM phones from patch

panel to user’s desk

•Punching the cable for different type of panel like patch panel or IDF or MDF for

krone with krone tool and punching tool

•Update the circuit inventory and vendor details for service provider to network

voice team.

•Coordination with local vendor for ISP, OEM, channel Supplier and different team.

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