Application Monitoring Engineer

4 weeks ago

New Delhi, India Karix Full time

About the Role: We are looking for a proactive and technical support Engineer to support the 24x7 monitoring and management of our production platforms. The ideal candidate will have up to 2 years of experience and a strong willingness to learn, grow, and contribute to a high-availability operational environment..You’ll be Responsible for?- 24x7 proactive monitoring of platforms using tools like SolarWinds, Grafana, Nagios, ELK and Netdata. - Configuring the alerts for infrastructure, applications and databases. - Incident tracking and handling via tools like JIRA or Freshdesk. - Perform basic troubleshooting and escalate based on severity and defined SLAs. - Initiate/Participate in bridge calls for critical incidents and coordinate with internal teams. - Support in root cause analysis post-resolution. - Assist with release/change management communication and downtime notifications. - Document known errors in KEDB and maintain ticket hygieneYou’d have?- Strong knowledge on monitoring tools (SolarWinds, Grafana, Nagios). - Strong communication and incident coordination skills. - Experience in Linux environments, DB (MySQL/Postgres/AeroSpike) and Queuing Systems (RabbitMQ/Nats) - Good understanding of IT & Networks - TCP/IP, DNS, LAN/WAN, VPN, firewalls. - Awareness of ITIL concepts. - Basics of scripting languages (Shell/Python).Education:- Bachelor’s degree in Computer Science, IT, or related field. - ITIL Foundation or Intermediate Certification preferred.Why join us?- Impactful Work: As a NOC Engineer, you’ll play a critical role in ensuring 24/7 uptime and performance of our core systems. Your quick response and proactive monitoring directly influence customer experience and business continuity. - Tremendous Growth Opportunities: Be part of a rapidly growing company in the telecom and CPaaS space, with opportunities for professional development. - Innovative Environment: Work alongside a world-class team in a challenging and fun environment, where innovation is celebrated.Tanla is an equal opportunity employer. We champion diversity and are committed to creating an inclusive environment for all employees.www.tanla.com

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