Senior Application Engineer

4 hours ago

New Delhi, India Owens & Minor Full time

Job Title: Senior Application EngineerLocation: Pune, IndiaExperience: 4-6 yearsReports to: Manager ITJob Overview:We are seeking an experienced and proactive Senior Application Engineer to join our team and provide Tier 2/3 management & support for the enterprise applications. The ideal candidate will have strong communication, analytical and problem-solving skills, experience with cloud-native platforms, pipeline monitoring and data management, and a passion for ensuring system stability, performance, and user satisfaction.Key Responsibilities:- Provide day-to-day application monitoring, operational support and troubleshooting for enterprise applications say running on OpenShift, SQL Server and in future on Snowflake - Work with business stakeholders to understand functional issues and ensure SLA & KPI commitments are met. - Monitor, troubleshoot, and resolve application issues, ensuring minimal downtime and optimal performance. - Participate and lead efforts for Critical incident management and perform root cause analysis and implement corrective actions for recurring issues. - Support integration workflows across various systems and platforms. - Collaborate with development, integration and infrastructure teams to resolve application issues and ensure up time. - Take ownership for new users Onboarding process - Develop and maintain scripts to automate routine support tasks and system operations. - Maintain incident logs, knowledge bases, runbooks, and SOPs for supported applications. - Implement enhancements, load failures and resolution in coordination with application/ integration teams. - Support VisiQuate platform users by triaging issues, interpreting dashboards, and escalating complex problems to product teams or vendors.Required Qualifications:- 4-6 years of experience in application support, preferably in a data-centric environment. - Good understanding of application integration concepts (APIs, middleware, etc.). - Strong analytical and communication skills, managing different stakeholders. - Experience with scripting and automation using Python, Shell, or SQL or bash. - Familiarity with monitoring tools and incident tracking system like ServiceNow - Familiarity with incident, problem, and change management processes using ITIL framework - Familiarity with Red Hat OpenShift platform is preferred - Familiarity with advanced analytics tools and platforms (e.g., Power BI). - Familiarity with Agile or other project management methodologies.Preferred Skills:- Experience with Snowflake data platform. - Exposure to Visiquate analytics tools. - Experience in healthcare or analytics domain is a plus.Key Competencies:- Collaboration: Proven ability to work effectively with cross-functional teams, including data engineers, architects, analysts, and business stakeholders. - Problem Solving: Strong critical thinking and troubleshooting skills, with a focus on identifying and addressing data issues quickly and efficiently. - Attention to Detail: Meticulous approach to ensuring data accuracy, quality, and consistency across systems and processes. - Communication: Ability to communicate technical details effectively to both technical and non-technical audiences.Technical Expertise: Deep knowledge of data systems, development standards, and testing methodologies.

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