Junior / Standard IT Supporter

2 weeks ago

New Delhi, India TECEZE Full time

Company Name: HCLPayroll: TECEZEPosition Title: Junior IT Supporter / Standard IT Supporter (depending on experience)Location: Bangalore (Work from Office)Work Type: Full-time, Onsite (WFO)- Experience: Junior IT Supporter: Degree completed + 2–3 years IT support experience. - Standard IT Supporter: Degree completed + 3–6 years IT support experience.Joining: Immediate joiner preferred (within 1 week)Reports To:- Solid line: Local Supplier Lead - Dotted line: Regional Senior IT Operations ManagerPurpose of the RoleResponsible for delivering onsite IT support and services to users at the assigned site in Bangalore, ensuring smooth day-to-day IT operations and compliance with global IT standards. The role may also provide support to other sites within the country when required.Key ResponsibilitiesOnsite IT Services & Support- Handle all onsite IT support activities at the assigned site. - Execute tickets, troubleshoot issues, and collaborate with service providers to resolve incidents within agreed timelines. - Document services in IT tools (e.g., ServiceNow, KCS) and ensure user satisfaction. - Provide walk-in and Genius Bar support.IT Infrastructure Support- Safeguard IT infrastructure service availability at the site. - Collaborate with global IT infrastructure teams and SMEs to resolve local incidents.Business Engagement- Act as local IT representative with business users and management. - Promote use of self-service tools and Service Desk. - Provide IT support during site events and business meetings.Onboarding & User Training- Deliver IT equipment and setup for new joiners on Day 1. - Conduct onboarding, IT tool training, and security awareness sessions. - Support adoption of corporate services (O365, Teams, etc.).IT Equipment & Asset Management- Ensure employees are equipped with standard IT devices as per global guidelines. - Maintain hardware/software inventory and collaborate with asset managers.Project Support- Assist in implementing global IT projects and new corporate systems. - Work in Agile/Kanban setup and participate in stand-ups.QualificationsEducation- Degree in IT, Computer Science, or related field. - ITIL Foundation certification (or willingness to obtain). - KCS certification within 12 months (preferred).Work Experience- Junior IT Supporter: Degree completed + 2–3 years IT support experience. - Standard IT Supporter: Degree completed + 3–6 years IT support experience. - Experience in Microsoft/Windows 10, O365, iOS devices, and infrastructure. - Familiarity with ServiceNow or other ITSM tools. - Prior experience in international environments or 24/7 organizations is a plus. - Agile/Kanban work experience desirable.Skills & Competencies- Strong troubleshooting and technical skills. - Customer-centric and user-focused approach. - Clear and professional communication. - Team player with collaborative mindset. - Ability to work independently and manage multiple priorities.

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