Head - Collections Strategy

3 months ago


Kota, India Hiranandani Financial Services Full time

Key Responsibilities:


  • Lead the rollout of MIS, analytics, and process setup for MSME/LAP products within the collections and tele-calling unit.
  • Collaborate with stakeholders to monitor end-to-end performance and productivity.
  • Manage automation projects, develop user stories, and oversee UAT for the collections unit.
  • Leverage collection systems to devise strategies for field, branch, agency, and tele-calling units to enhance portfolio performance.
  • Support budgeting and forecasting activities for the collections unit.
  • Develop and implement advanced analytics methodologies, including statistical modeling, to provide insights that drive business impact.
  • Analyze large datasets to identify trends and actionable insights to improve collections outcomes.
  • Create advanced reports and dashboards to support faster and informed decision-making.
  • Prepare and maintain Collection Decks, showcasing various portfolio and collection metrics.
  • Continuously improve processes and strategies for better operational efficiency.
  • Automate and enhance existing MIS reports and develop new ones based on stakeholder requirements.
  • Publish regular (weekly, daily, monthly) MIS reports, dashboards, and presentations to the leadership team and other stakeholders.


Key Accountabilities :


-Develop and implement advanced analytics approaches including statistical modelling

- Analyse Big Data and understand trends to provide actionable insight that impact the business bottomline

- Display strong storytelling and articulation skills to convert analytical output into clear , concise and persuasive insights for collections actions on overdue accounts

- Create advanced reports and dashboards to facilitate faster decision making

- Preparing Collection Deck having various portfolio & collection cuts

- Regular Improvement in processes / strategies

- Automation and enhancement of MIS reports

- Development of new reports as per the requirements and increase the usability of new & existing reports

-Publishing weekly , daily , monthly MIS , dashboards , PPTs to the stakeholders and to the leadership team .



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