Netradyne - Customer Success Manager
3 weeks ago
Position: Customer Success ManagerExperience: 8+ YearsLocation: MumbaiJob SummaryWe are seeking a highly experienced Customer Success Manager (CSM) with a minimum of 8+ years of experience to join our team in Mumbai. The ideal candidate will be a customer-centric professional with a proven track record of building and maintaining strong client relationships. This role is crucial for ensuring our customers not only adopt and use our solutions but also achieve their key business outcomes and success metrics. You will be the primary point of contact for clients, driving value, mitigating risks, and fostering long-term partnerships.Key ResponsibilitiesCustomer Onboarding & Relationship Management: - Lead the customer onboarding process by providing comprehensive guidance and training to ensure a smooth initial implementation. - Develop and nurture strong, long-term relationships with customers, acting as their primary point of contact to understand their needs and challenges.Adoption & Value Realization: - Drive product adoption and usage by identifying and promoting key features and functionalities that align with customer goals. - Conduct regular check-ins, provide updates, and share best practices to help customers maximize the value they derive from our solutions.Customer Engagement & Advocacy: - Foster high levels of customer engagement and loyalty through regular communication, conducting Quarterly Business Reviews (QBRs), and being an active listener. - Represent customer needs and interests internally, collaborating with cross-functional teams to drive customer-centric initiatives.Renewal & Upsell Strategy: - Collaborate closely with Sales teams to ensure a high rate of customer renewals. - You will also proactively identify and explore opportunities for upselling and cross-selling additional products and services.Risk Mitigation & Reporting: - Monitor customer health and proactively identify potential risks to success or satisfaction. - You will provide additional support, escalate issues as needed, and utilize data from a customer health dashboard to prepare regular reports for stakeholders.Travel & Continuous Improvement: - Engage in frequent travel to meet with customers in person to accurately measure customer pulse and gather direct feedback. - Stay updated on industry trends and share best practices with the team to contribute to the continuous improvement of customer success processes.Required Skills & Qualifications:- A minimum of 8+ years of proven experience in a Customer Success, Account Management, or a similar client-facing role.- Demonstrated ability to develop and maintain strong customer relationships and drive product adoption.- Experience with onboarding, QBRs, and managing the full customer lifecycle.- Excellent communication, negotiation, and problem-solving skills.- Proficiency in tracking and analyzing customer success metrics and utilizing CRM systems and customer success dashboards. (ref:iimjobs.com)
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Customer Success Manager
6 days ago
Mumbai, Maharashtra, India Netradyne Full time ₹ 12,00,000 - ₹ 36,00,000 per yearNetradyneharnesses the power of Computer Vision and Edge Computing to revolutionize the modern-day transportation ecosystem. We are a leader in fleet safety solutions. With growth exceeding 4x year over year, our solution is quickly being recognized as a significant disruptive technology. Our team is growing, and we need forward-thinking, uncompromising,...
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Senior Manager
3 days ago
Mumbai, Maharashtra, India Netradyne Full time ₹ 6,00,000 - ₹ 18,00,000 per yearNetradyneharnesses the power of Computer Vision and Edge Computing to revolutionize the modern-day transportation ecosystem. We are a leader in fleet safety solutions. With growth exceeding 4x year over year, our solution is quickly being recognized as a significant disruptive technology. Our team is growing, and we need forward-thinking, uncompromising,...
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Senior Manager
2 weeks ago
Mumbai, Maharashtra, India Netradyne Full time ₹ 6,00,000 - ₹ 18,00,000 per yearNetradyneharnesses the power of Computer Vision and Edge Computing to revolutionize the modern-day transportation ecosystem. We are a leader in fleet safety solutions. With growth exceeding 4x year over year, our solution is quickly being recognized as a significant disruptive technology. Our team is growing, and we need forward-thinking, uncompromising,...
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Senior manager
4 weeks ago
Mumbai, India Netradyne Full timeNetradyne harnesses the power of Computer Vision and Edge Computing to revolutionize the modern-day transportation ecosystem. We are a leader in fleet safety solutions. With growth exceeding 4x year over year, our solution is quickly being recognized as a significant disruptive technology. Our team is growing, and we need forward-thinking, uncompromising,...
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Sales Manager
6 days ago
Mumbai, India Netradyne Full timeJob Description Netradyne harnesses the power of Computer Vision and Edge Computing to revolutionize the modern-day transportation ecosystem. We are a leader in fleet safety solutions. With growth exceeding 4x year over year, our solution is quickly being recognized as a significant disruptive technology. Our team is growing, and we need forward-thinking,...
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Netradyne - Enterprise Sales Manager
2 days ago
Mumbai, India Netradyne Technology Pvt. Ltd Full timeJob Description: Enterprise Sales ManagerPosition: Enterprise Sales ManagerExperience: 7-8 YearsLocation: Mumbai, IndiaJob SummaryWe are seeking a results-oriented Enterprise Sales Manager to join our team in Mumbai. The ideal candidate will be a forward-thinking, uncompromising, and competitive professional with a proven track record in end-to-end sales...
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Mumbai, India Netradyne Technology Pvt. Ltd Full timePosition: Senior Manager - Sales (SaaS and Enterprise)Experience: 7-8 YearsLocation: MumbaiJob Type: Full-timeJob SummaryWe are seeking a highly experienced and results-driven Senior Manager - Sales with 7 to 8 years of end-to-end sales management experience in the SaaS and Enterprise space. The ideal candidate will have a background in Automotive...
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Customer Success Manager
5 days ago
Mumbai, India Praan Full timeAbout PraanPraan is a deep-tech startup committed to democratizing clean air through innovative technology solutions. We are focussed on delivering outstanding customer experiences and building strong, long-lasting relationships with our clients.Role OverviewAs a Customer Success Manager at Praan, you will be the primary point of contact for our customers,...
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Customer Success Manager
2 weeks ago
Mumbai, India Praan Full timeAbout Praan Praan is a deep-tech startup committed to democratizing clean air through innovative technology solutions. We are focussed on delivering outstanding customer experiences and building strong, long-lasting relationships with our clients. Role Overview As a Customer Success Manager at Praan, you will be the primary point of contact for our...
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Customer Success Manager
1 week ago
Mumbai, India Praan Full timeAbout Praan Praan is a deep-tech startup committed to democratizing clean air through innovative technology solutions. We are focussed on delivering outstanding customer experiences and building strong, long-lasting relationships with our clients. Role Overview As a Customer Success Manager at Praan, you will be the primary point of contact for our...
