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Credit Card Portfolio Management Head
7 days ago
Overview
We are seeking an experienced and dynamic Credit Card Portfolio Manager to oversee our credit card product offerings. As a key member of our team, you will be responsible for managing customer engagement, retention strategies, rewards programs, and DPD management. If you have a passion for financial services, data-driven decision-making, and customer-centric solutions, we encourage you to apply.
Responsibilities -
1. Customer Engagement and retention
• Design and implement customer engagement initiatives to enhance cardholder satisfaction and loyalty.
• Monitor customer lifecycle stages and proactively address churn risks.
• Work closely with marketing and customer service teams to create personalized experiences for cardholders.
2. Rewards Program Management
• Evaluate and enhance existing rewards programs to drive card usage and customer engagement. • Collaborate with vendors and partners to negoƟate favorable terms for reward offerings.
• Monitor program performance and recommend adjustments as needed.
3. Collections and DPD Management
• Develop strategies to minimize delinquency rates and charge-offs.
• Work closely with credit risk teams to assess credit quality and mitigate portfolio risks.
4. Reporting and Analysis
• Generate regular reports on porƞolio performance, including key metrics, trends, and insights.
• Utilize data analyƟcs to idenƟfy areas for improvement and drive informed decisionmaking.
• Present findings to senior management and recommend actionable steps.
Qualifications
- Bachelor’s degree from a Tier-1 College
- Minimum of 3 years of experience in credit card porƞolio management, preferably in one of the credit card fintechs
- Strong understanding of credit card products and industry trends
- Proficiency in data analysis tools (e.g., Excel, SQL, Python)
- Excellent communication and leadership skills
- Ability to collaborate effectively with cross-functional teams
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