Retention Manager
5 days ago
Role Overview:Neo Group is seeking an experienced Retention Manager to lead and scale our user retentionstrategy. In this role, you will design targeted initiatives that strengthen customer loyalty, reduce churn,and elevate engagement across the Neo ecosystem. If you excel at building data-driven retentionprograms, automating lifecycle journeys, and understanding investor behavior in the Indian capitalmarkets, this opportunity gives you the runway to build a best-in-class retention engine.Key Responsibilities:1. Retention Strategy & Execution• Architect end-to-end user journeys to reduce funnel drop-offs and improve lifecycle engagement.• Define segmentation, campaign logic, and KPIs such as churn rate, repeat engagement, and LTV.• Drive retention, re-engagement, and loyalty programs, continuously iterating based on insights and performance.2. Notification & Communication Management• Manage push notifications, WhatsApp, email, and SMS to deliver personalized and compliant investor communication.• Conduct A/B tests to optimize messaging, content, and delivery for higher engagement andsatisfaction.3. Marketing Automation & Tools• Use platforms like CleverTap, MoEngage, or similar for segmentation, lifecycle automation, andpredictive analytics.• Ensure clean, reliable datasets and maintain smooth integrations with CRM and marketing systems.4. Cross-Functional Collaboration• Collaborate with Product, Analytics, Compliance, and Customer Success teams to executedata-backed retention strategies.• Work with partners such as Gupshup and Netcore to ensure robust delivery infrastructure.• Mentor junior team members and champion retention best practices across the organization.What You’ll Need:• Bachelor’s degree with 3–6 years of experience in retention, CRM, or lifecycle marketing — preferablyin fintech; strong preference for broking experience.• Hands-on expertise with tools like CleverTap or MoEngage.• Strong analytical skills (SQL, Excel) and comfort working with data to drive decisions.• Excellent communication, problem-solving, and stakeholder management capabilities.• Ability to independently lead the retention function end-to-end in a fast-paced environment.What You Can Expect at Neo:• Learning & Growth: Mentorship and exposure to industry-leading finance professionals.• Top-Tier Talent Pool: Work with some of India’s finest minds shaping the future of wealthmanagement.• Collaborative Culture: A dynamic, high-performance environment with room for accelerated career progression.
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Retention Manager
5 days ago
Mumbai, India Neo Wealth and Asset Management Full timeRole Overview: Neo Group is seeking an experienced Retention Manager to lead and scale our user retention strategy. In this role, you will design targeted initiatives that strengthen customer loyalty, reduce churn, and elevate engagement across the Neo ecosystem. If you excel at building data-driven retention programs, automating lifecycle journeys, and...
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Retention Manager
5 days ago
Mumbai, India Neo Wealth and Asset Management Full timeRole Overview: Neo Group is seeking an experienced Retention Manager to lead and scale our user retention strategy. In this role, you will design targeted initiatives that strengthen customer loyalty, reduce churn, and elevate engagement across the Neo ecosystem. If you excel at building data-driven retention programs, automating lifecycle journeys, and...
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Retention Manager
3 days ago
Mumbai, India Neo Wealth and Asset Management Full timeRole Overview: Neo Group is seeking an experienced Retention Manager to lead and scale our user retention strategy. In this role, you will design targeted initiatives that strengthen customer loyalty, reduce churn, and elevate engagement across the Neo ecosystem. If you excel at building data-driven retention programs, automating lifecycle journeys, and...
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Retention Manager
5 days ago
mumbai, India Neo Wealth and Asset Management Full timeRole Overview:Neo Group is seeking an experienced Retention Manager to lead and scale our user retentionstrategy. In this role, you will design targeted initiatives that strengthen customer loyalty, reduce churn,and elevate engagement across the Neo ecosystem. If you excel at building data-driven retentionprograms, automating lifecycle journeys, and...
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Retention Manager
4 days ago
Mumbai, India Neo Wealth and Asset Management Full timeRole Overview:Neo Group is seeking an experienced Retention Manager to lead and scale our user retentionstrategy. In this role, you will design targeted initiatives that strengthen customer loyalty, reduce churn,and elevate engagement across the Neo ecosystem. If you excel at building data-driven retentionprograms, automating lifecycle journeys, and...
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Retention Manager
5 days ago
Mumbai, India Neo Wealth and Asset Management Full timeRole Overview:Neo Group is seeking an experienced Retention Manager to lead and scale our user retentionstrategy. In this role, you will design targeted initiatives that strengthen customer loyalty, reduce churn,and elevate engagement across the Neo ecosystem. If you excel at building data-driven retentionprograms, automating lifecycle journeys, and...
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Retention Manager
3 days ago
mumbai, India Neo Wealth and Asset Management Full timeRole Overview:Neo Group is seeking an experienced Retention Manager to lead and scale our user retentionstrategy. In this role, you will design targeted initiatives that strengthen customer loyalty, reduce churn,and elevate engagement across the Neo ecosystem. If you excel at building data-driven retentionprograms, automating lifecycle journeys, and...
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Retention Manager
6 days ago
Mumbai, Maharashtra, India Neo Wealth and Asset Management Full time ₹ 14,00,000 - ₹ 20,00,000 per yearRole Overview:Neo Group is seeking an experienced Retention Manager to lead and scale our user retentionstrategy. In this role, you will design targeted initiatives that strengthen customer loyalty, reduce churn,and elevate engagement across the Neo ecosystem. If you excel at building data-driven retentionprograms, automating lifecycle journeys, and...
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Retention Manager
4 days ago
Mumbai, Maharashtra, India Zomatech Software Development Full time ₹ 6,00,000 - ₹ 12,00,000 per yearRetention ManagerAbout UsWe are a Payment Service Provider (PSP) helping online businesses accept and process payments worldwide. Our focus is on e-commerce, marketplaces, and digital services driving growth and retention of active merchants.Key ResponsibilitiesDevelop and execute merchant retention and reactivation strategies.Analyze churn drivers and...
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Retention Manager
1 week ago
Mumbai, Maharashtra, India Hunarstreet Technologies Full time ₹ 12,00,000 - ₹ 36,00,000 per yearJob Title: Retention Manager – Growth Marketing • Proficiency in using analytics tools such as Clever Tap, Web Engage, Mo Engage (or similar CRM's)Tableau, Google Analytics, Excel Overview: As a Retention Marketing Manager, you will be responsible for developing and executing strategies to maximize customer retention and loyalty. Your primary focus...
