VP - P&C - Policy Services, Lloyd's Mkt

4 weeks ago

Gurgaon, Haryana, India Ally-eXecutive HR Full time
Job Summary

We deliver standardized, technology-enabled insurance services to leading commercial lines insurers globally.

About the Team
  • Policy Servicing: We assist clients with policy administration, billing, and collections.
  • Human Resources Operations: We provide HR support to our clients.
Responsibilities
  • Oversee and manage insurance functions to align with client goals.
  • Lead a team of insurance experts to deliver high-quality services.
  • Develop strategies to enhance efficiency in policy servicing, billing, and collections, and HR operations.
  • BUILD Strong relationships with clients, understanding their needs and providing tailored solutions.
  • Monitor industry trends and regulatory changes to ensure compliance.
  • Drive continuous improvement initiatives to optimize processes and deliver exceptional value to clients.
Key Capabilities and Competencies Strategic Vision and Leadership

Develop strategic plans for the Property & Casualty division, aligning with overall company objectives. Identify growth opportunities, market trends, and emerging technologies to drive innovation and competitive advantage.

Operational Management

Provide leadership and direction to the Property & Casualty operations team, ensuring efficient and effective delivery of insurance products and services. Demonstrate a hands-on approach to actively engage in day-to-day operations to ensure high performance and operational excellence.

Operational Excellence and Continuous Improvement

Lead the team in driving a culture of operational excellence. Implement best practices, continuous improvement initiatives, and process optimization to achieve superior results. Set clear performance targets for the team, regularly monitor progress, and ensure accountability for achieving high performance and efficiency.

Performance Monitoring

Establish key performance indicators (KPIs) and metrics to measure the division's operational performance. Regularly analyze and evaluate operational data to identify areas for improvement and implement corrective actions as needed.

Risk Management

Develop and implement risk management strategies and practices to minimize potential risks and losses. Ensure compliance with regulatory requirements, industry standards, and best practices in the insurance industry.

Client Management

BUILD and maintain strong relationships with key clients. Understand their priorities and create strategies that align with their needs and expectations, ensuring high levels of client satisfaction and loyalty.

Talent Development

BUILD and develop a high-performing team by attracting, retaining, and developing top talent. Provide coaching, mentoring, and training to enhance skills and knowledge within the team.

Collaboration and Stakeholder Management

Foster strong relationships with internal and external stakeholders, including senior executives, business partners, reinsurers, brokers, and regulatory authorities. Collaborate cross-functionally to drive operational excellence and achieve business objectives.

Financial Management

Monitor and control the division's budget, expenses, and financial performance. Develop and implement cost-effective strategies to maximize profitability while maintaining high-quality service standards.

Technology and Process Improvement

Identify opportunities to leverage technology, automation, and digital solutions to streamline operations, enhance productivity, and improve customer experience. Lead process improvement initiatives to drive operational efficiency and effectiveness.

Global Perspective

Ability to navigate and manage global operations, understanding diverse markets and cultural nuances across the US, UK, APAC, EMEA, and ANZ regions.

Corporate Governance and Compliance

Strong knowledge of corporate governance practices and regulatory compliance to ensure ethical and legal standards are met.

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