Lead Site Reliability Engineer

3 weeks ago

Bengaluru, India The HRBPs Full time

Lead Site Reliability Engineer - Bangalore

Experience - 8 to 12 years

Responsibilities :

- Collaborating with customer success managers and solutions engineers to bring deep technical expertise in implementing intelligent automation solutions for customers.

- Providing customers and solution engineers with ongoing technical support for complex issues and support escalations.

- Manage end -to-end application support and troubleshoot issues.

- Optimizing and automating support processes including improving reliability of on-call processes, managing incidents, updating runbooks and documentation, reviewing RCAs and recommending solutions to prevent the recurrence and severity of incidents.

- Defining and implementing best practices to ensure reliability and automation throughout the software lifecycle with an emphasis on successfully deploying, monitoring, and reporting releases across the customer base.

- Developing software that improves the latency, availability and scalability of services in production.

- Collaborate with DevOps Engineering to ensure reliability, severity goals.

- Creating service level indicators, objectives and monitoring.

- Keeping track of product development, bugs using Asana and Jira and Stack Overflow.

- Fostering a sense of automation in issue resolution; everything possible should be automated, and only when automation can't resolve an issue should people get involved in the resolution

- Mentor other Site Reliability Engineers and Solution Engineers.

- Identify opportunities for continuous improvement and product features.

- Proactively work with DevOps and Engineering to plan and build stable and efficient CI/CD pipelines all the way through customer deployment of releases.

- Lead and teach team members how to plan and build reliability into our systems as well as how to monitor, detect and react to problems early.

Qualifications :

- Minimum of 8 years of IT or related experience with 4 years (of the total required 8 years of experience) in solution engineering and/or DevOps with a mid-to-large SaaS enterprise solutions company or similar experience.

- Knowledge in developing and supporting high-end solutions that involve both line of business and IT ownership.

- Experience in managing end -to-end application support and strong troubleshooting skills

- Excellent verbal, written, and presentation skills.

- Strong consultative and analytical skills.

- Experience engineering software systems of medium-to-large scope and complexity

- Familiarity with cloud services, preferably Amazon AWS

- Familiarity with REST APIs and Postman tool is essential

- Outstanding problem solving, troubleshooting and decision making skills required

- Solid understanding of source code management, compilers, build configuration languages, automated build tools, package managers, and installers.

- Ability to stay cool and focused under pressure.

- Familiarity with software engineering practices including unit testing, code reviews and design documentation.

- Ability to build tooling, automation and/or services in one or multiple languages.

- Experience with DevOps processes and Build, deployment, and orchestration technologies

- RESTful API & micro-service design and development, event-driven architecture experience

- Ability to juggle multiple projects with complex tasks

- Passion for technology and for being a part of a fast-growing SaaS startup where we move quickly and wear many hats

- Flexible approach, able to operate effectively with uncertainty and change

- Driven, self-motivated, enthusiastic and with a "can do" attitude

- Strong collaborative leadership and coaching skills

- Ability to lead by influence.

(ref:hirist.tech)

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