ProNoesis - PAM Support Engineer

3 weeks ago

Mumbai, India ProNoesis Full time

Description :About the RoleWe are seeking a proactive and technically adept PAM Support Engineer to join our support operations team. The ideal candidate will have hands-on experience in Privileged Access Management (PAM) tools preferably Sectonaand a strong aptitude for diagnosing, resolving, and preventing technical issues. This role requires both deep technical understanding and exceptional customer relationship skills to ensure seamless service delivery.Key Responsibilities :- Provide end-to-end technical support for PAM solutions, with a focus on Sectona or equivalent platforms.- Own and manage customer support cases, including issue identification, troubleshooting, root cause analysis, and resolution.- Collaborate cross-functionally with internal product, engineering, and documentation teams to ensure timely issue resolution.- Maintain detailed documentation of incidents, fixes, and workarounds in internal knowledge bases.- Gather and communicate product improvement feedback from customers to the product development team.- Ensure a customer-centric support experience, balancing technical precision with clear communication.- Manage escalations effectively while maintaining professionalism and composure under pressure.Required Skills & Qualifications :- 25 years of experience in technical support, product support, or infrastructure support roles.- Practical experience with PAM technologies (Sectona preferred; CyberArk, BeyondTrust, or Thycotic accepted).- Strong understanding of identity and access management (IAM) concepts, credential vaulting, and session monitoring.- Proficiency in Windows/Linux environments, network troubleshooting, and security configurations.- Excellent analytical, communication, and problem-solving abilities.- Ability to work independently, handle multiple priorities, and drive issues to closure.Preferred Skills:- Exposure to scripting or automation (PowerShell, Python, or Bash).- Familiarity with ITSM tools (ServiceNow, JIRA, or similar).- Certifications in cybersecurity or PAM technologies (e.g., Sectona Certified, CyberArk Defender, etc.) are a plus. (ref:hirist.tech)

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