US Collection Specialist

3 weeks ago

Noida, India INTINERI INFOSOL PRIVATE LIMITED Full time

CALL EMPLOYER:

Job Description for International Voice Process Executive

Position : International Voice Process Executive

Salary : Up to 38,000 per month + Incentives

Location : Sector 63, Noida

Key Responsibilities

  • Handle customer queries and provide solutions via voice communication channels for international clients.
  • Manage US debt collection processes, adhering to compliance and company policies.
  • Ensure high levels of customer satisfaction through effective communication and problem-solving.
  • Maintain accurate and detailed records of all interactions in the CRM system.
  • Meet performance targets, including call handling time, resolution rate, and collections.

Required Skills and Experience

  • Experience : Minimum 1 year in international voice process or US debt collection.
  • Communication Skills :
  • Excellent verbal and written communication skills in English.
  • Ability to handle challenging situations with empathy and professionalism.
  • Technical Skills :
  • Proficiency in using CRM tools and other telecommunication software.
  • Familiarity with debt collection protocols and processes is an added advantage.
  • Additional Attributes :
  • Strong interpersonal and persuasion skills.
  • Ability to work in night shifts, as per US time zones.
  • Goal-oriented with a focus on achieving and exceeding targets.

Benefits

  • Competitive salary up to 38,000 per month.
  • Performance-based incentives.
  • Professional growth opportunities.
  • Friendly and collaborative work environment.

Shift : Night shifts to align with US working hours.

Job Types: Full-time, Permanent

Pay: 20,000.00 - 38,000.00 per month

Schedule:

  • Night shift

Experience:

  • International voice process: 1 year (Required)

Work Location: In person

*Speak with the employer*

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