Implementation Specialist

5 days ago

Moradabad, India CareStack™ - Dental Practice Management Full time

Work Location: Trivandrum

Australian shift



Responsibilities

• Overseeing the implementation process, ensuring customer satisfaction, providing software training, and managing ongoing support for dental practices.

• Collaborating with cross-functional teams to ensure successful implementation.

• Identify and communicate potential risks and roadblocks during implementation.

• Being a single point of contact for the customer till they are settled and set up for success on CarestackTM.

• Adopt a consultative approach to understand the current practice workflows and adapting them for CarestackTM.

• Influence and educate the customer towards better workflows and SOPs that would yield higher growth

• Monitor them for core workflow adoption during the initial few weeks and proactively reach out if they are found vulnerable while using CareStackTM.

• Make an early assessment of the change management impact on the practice predict possible churn scenarios and highlight the ones that may need more support than usual.


Required Skills / Experience

• Analytical Skills, Software Implementation, and Communication skills

• Customer Satisfaction and Customer Service skills

• Experience in the healthcare or dental industry is a plus

• Experience using software

• Strong project management skills

• Excellent problem-solving abilities

• Ability to work independently and collaboratively in a fast-paced environment.

• Bachelor's degree or equivalent experience

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