Client Servicing Manager

3 weeks ago


New Delhi, India The Crayons Network Full time

About the RoleWe’re looking for an experienced and proactive Manager/Sr. Manager – Digital Client Servicing to lead end-to-end digital strategy and execution for our clients. The ideal candidate will have hands-on experience managing social media channels, coordinating website maintenance with technical teams, and overseeing complete digital and media management in a fast-paced, dynamic environment.Responsibilities- Act as the primary client point of contact for all digital and social media projects. - Lead end-to-end social media management — strategy, content planning, execution, analytics, and reporting. - Collaborate with creative, content, technical, and media teams to deliver high-quality, on-brand campaigns. - Manage and coordinate website maintenance and updates with internal or external developers to ensure performance, functionality, and user experience. - Assist in digital media planning and management, including paid social, search, and display campaigns. - Analyse campaign performance and prepare actionable reports for clients. - Stay current with emerging digital trends, tools, and platform updates. - Manage multiple clients efficiently and ensure timely, high-quality delivery. - Mentor and guide junior client servicing team members.Qualifications- Bachelor’s or Master’s degree in Advertising, Marketing, Communications, or a related field is required.Required Skills- 5–7 Years of experience in digital client servicing, account management, or digital marketing, preferably at an agency or digital-first organization. - Strong understanding of social media strategy and execution across major platforms (Facebook, Instagram, LinkedIn, YouTube, X, etc.). - Basic technical understanding of website management, including CMS platforms (WordPress, Wix, etc.) and analytics tools. - Working knowledge of digital media management and coordination with media buying teams. - Excellent communication, presentation, and project management skills. - Proven ability to handle multiple accounts and deliver in a fast-paced, multi-stakeholder environment.Preferred Skills- Familiarity with SEO and SEM strategies.Equal Opportunity StatementWe are committed to creating a diverse and inclusive workplace. We encourage applications from all qualified individuals regardless of race, gender, age, sexual orientation, disability, or any other characteristic.



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