Office Coordinator
3 weeks ago
Job Title: Back Office / Sales Coordinator – Team LeadLocation: Alankaram Head Office, Pithampur (M.P.)Department: Sales / OperationsReports To: Senior Sales Manager / Sales HeadAbout AlankaramAlankaram is a premium furniture brand known for its fusion of traditional Indian craftsmanship and modern aesthetics. We specialize in bespoke solid wood furniture made from teak, ash, oak, and beech wood. With a growing retail presence across India and international exposure, Alankaram is driven by design, quality, and service excellence.Role OverviewWe are looking for a skilled and proactive Sales Coordinator with strong leadership skills to head a back-office team of 3–6 coordinators. This role is pivotal in ensuring smooth sales order processing, communication between departments, and client coordination. The position is based full-time at our manufacturing headquarters in Pithampur.Key ResponsibilitiesSales Support & Coordination• Manage end-to-end sales order processing, from enquiry to dispatch.• Track status of orders in coordination with production, design, logistics, and sales teams.• Coordinate with retail and B2B clients for queries, updates, documentation, and payments.Team Leadership• Lead, train, and manage a team of 3–6 back-office executives.• Assign tasks, monitor performance, and ensure timely execution of daily responsibilities.• Conduct regular team reviews and ensure adherence to SOPs.Reporting & Systems• Maintain sales reports, lead tracking sheets, and CRM entries.• Provide weekly and monthly MIS to sales leadership.• Assist in preparing product-wise or region-wise sales summaries.Catalog, Pricing & Documentation• Manage and update product catalogs, price lists, and client-specific records.• Coordinate pricing proposals, quotations, and client communications.Client Coordination• Support in documentation and coordination for architects, interior designers, and channel partners.• Act as a liaison between sales executives, clients, and production teams.Required Skills & Qualifications• Graduate/Postgraduate in Commerce, Business Administration, or related fields.• 6+ years of experience in sales coordination, customer service, or back-office roles.• Prior team management experience is a must.• Proficient in MS Excel, Google Workspace, CRM tools, and documentation handling.• Strong communication, follow-up, and problem-solving skills.• Detail-oriented, disciplined, and able to manage multiple priorities.Key Performance Indicators (KPIs)• Timeliness and accuracy of order processing.• Team productivity and SLA compliance.• Client satisfaction and response time.• Accuracy of MIS and reporting.• Internal coordination efficiency.Work Conditions• Full-time, on-site role at Pithampur HO.• 6-day work week.• Must be comfortable working in a manufacturing + admin environment.Why Join Alankaram?• Be part of a design-led premium brand that’s redefining furniture and interiors.• Lead an energetic back-office team at the heart of operations.• Growth opportunities into sales operations or client success management.
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