Lead Pega Support Engineer

1 day ago


New Delhi, India Mizuho Full time

Mizuho Global Services Pvt Ltd (MGS)is a subsidiary company of Mizuho Bank, Ltd, which is one of the largest banks or so called ‘Mega Banks’ of Japan. MGS was established in the year 2020 as part of Mizuho’s long-term strategy of creating a captive global processing center for remotely handling banking and IT related operations of Mizuho Bank’s domestic and overseas offices and Mizuho’s group companies across the globe. At Mizuho we are committed to a culture that is driven by ethical values and supports diversity in all its forms for its talent pool. Direction of MGS’s development is paved by its three key pillars, which are Mutual Respect, Discipline and Transparency, which are set as the baseline of every process and operation carried out at MGS.What’s in it for you? o Immense exposure and learning o Excellent career growth o Company of highly passionate leaders and mentors o Ability to build things from scratchKnow more about MGS: - https://www.mizuhogroup.com/asia-pacific/mizuho-global-servicesPosition:- LEAD PEGA SUPPORT ENGINEER Shift :-General shift work from office Job location :-Ghansolijob Summary we are seeking a highly skilled and proactive lead PEGA support engineer to oversee the maintenance , support and optimization of PEGA based application. the role is critical in ensuring system stability managing incident resolution and driving continuous improvement across our PEGA ecosystem. the ideal candidate will combine deep technical expertise with strong leadership and communication skills to support business critical workflows and collaborate across termsKey Responsibilities: Lead the support and maintenance of PEGA applications, ensuring high availability and performance. Manage and resolve incidents, service requests ensuring timely resolution and escalations related to PEGA applications. Monitor system health performance metrics using tools like PDC logs to proactively identify and address issues .ensure compliance with SLA security standards and audit requirements Collaborate with development , QA and infrastructure teams to troubleshoot and resolve complex problems . Maintain and enhance support documentation, knowledge base articles and runbooks. Oversee deployment activities in coordination with DevOps. Ensure compliance with security standards and audit requirements Provide mentorship and guidance to junior support engineers Participate in root cause analysis and post incident review as to drive long terms improvements. Stay current with PEGA platform updates best practices and emerging technologiesMandate Skills:- Strong understanding of PEGA PRPC architecture, case management, and rule resolution. Experience in leading support team Experience in troubleshooting PEGA applications, logs and performance issues . Familiarity with incident management tools(eg, SERVICENOW, JIRA) Excellent communication and analytical skills PEGA CSA, CSSA certified Exposure to PEGA diagnostic cloud and PEGA deployment manager Exposure to rest/ soap integrations and external system troubleshootingQualification:-Bachelors in computer science, information technology or a related fieldExperience:- 5+ yrs of overall experience and 3yrs in PEGA support as lead, experience in PEGA client lifecycle management (CLM)/ Know your customer (KYC) framework is a strong advantage .Preferred candidates from Mumbai ( central and harbour line under 20 kilometers)Interested can share Updated cv inmgs.rec@mizuho-cb.com Subject line-LEAD PEGA SUPPORT ENGINEER - Navi Mumbai Job location:- Total/ relevant Exp :- 5+yrs Current fixed CTC:- Notice Period- immediate to 30daysAddress: Mizuho Global Services India Pvt. Ltd, 11th Floor, Q2 Building Aurum Q Park, Gen 4/1, Ttc, Thane Belapur Road, MIDC Industrial Area, Ghansoli, Navi Mumbai- 400710.



  • New Delhi, India EvonSys Full time

    Designation - Lead System ArchitectLocation - Hyderabad/ ChennaiExperience - 10–18 yearsRequired Skills:- Experience in Pega technology platform - Strong communication and presentation skills - CLSA certification is mandatory - Use proven communication skills to collaborate with the business to understand/influence business requirements. - Need to possess...

  • Pega Developer

    1 week ago


    Delhi, India nineDots.io Full time

    Pega Developer (Contract) – Immediate StartMust be able to start within 1 week of offer.We’re supporting a fast-growing technology company that delivers automation and digital platforms for banks and financial institutions, and they’re hiring a Pega Developer to join their remote team on an urgent contract.This is a hands-on role where you’ll be...

  • Pega Developer

    1 day ago


    New Delhi, India ValueLabs Full time

    Accelerate Your Career at ValueLabs!We're Hiring: Pega EngineerLocation:Bangalore |Experience:8–12 Years Certification:Pega Certified Product Engineer (CSSA/LSA preferred) Domain:Banking | Financial Services | FintechAtValueLabs , we don’t just offer jobs — we build careers. With a strong global footprint, a purpose-driven culture, and a relentless...


  • New Delhi, India Holiday Inn Club Vacations Full time

    At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts, and guest love. That’s why we need individuals who are passionate in life and bring those qualities...

  • Pega Developer

    1 week ago


    Greater Delhi Area, India Northcorp Software Full time ₹ 1,50,000 - ₹ 28,00,000 per year

    Company DescriptionNorthcorp Software specializes in Application Development, Enterprise Solutions, and BPM services. With a team of over 250 seasoned professionals and operations spanning India, the UK, and Europe, we are dedicated to driving innovation and sustainability across various industries. Our impressive track record includes over 200 completed...


  • New Delhi, India Pegasystems Full time

    Meet Our Team: As a member of IT Enterprise Business Systems group, you will be working in one of the most innovative groups that leverages latest features of Pega Infinity platform including GenAI capabilities to develop applications that provide portals and buddies for internal & external facing portals. You will work closely with talented engineers and...

  • Engineering Manager

    2 weeks ago


    Delhi, NCR, India Mancer Consulting Services Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    ExperienceIt is expected that the role holder will most likely have the following qualifications and experience:14+ years of experience on requirements gathering and delivery of client deliverables on PegaExperience in delivery of projects end to end i,e from Requirements gathering to GoLiveUnderstanding of Pega guardrails and frameworks for Finance industry...

  • Technical Lead

    1 day ago


    New Delhi, India Amura Health Full time

    Amura’s VisionWe believe that the most under-appreciated route to releasing untapped human potential is to build a healthier body, and through which a better brain.Billions of healthier brains, sitting in healthier bodies, can solve problems that defy solutions today — including existential threats. This will make the world richer beyond imagination and...

  • Support Lead

    6 days ago


    Delhi, NCR, New Delhi, India CMS Computers Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Role : Support LeadWork Location : Delhi (WFO)Role Specification:Proven work experience in technical support roles such as Technical Support Engineer or Desktop Support EngineerLead and manage a team of support engineers to deliver timely and efficient post-production support.Hands-on experience in overseeing day-to-day support operations.Ability to...

  • Account Executive

    15 hours ago


    New Delhi, India Tes Engineer Full time

    **Responsibilities**: - Lead and manage a team of accountants or finance professionals, providing guidance, training, and performance feedback. - Oversee day-to-day accounting operations, including accounts payable, accounts receivable, general ledger, and financial reporting. - Ensure accurate and timely recording of financial transactions, adherence to...