Communication Trainer-CELTA/TEFLA Certified

3 weeks ago

Hyderabad, India Wipro Full time

Qualifier:

  1. Graduate in any discipline, no preference.
  2. C1 proficiency on the CEFR scale for English language
  3. Intermediate/advanced proficiency in MS Excel, Word & PPT
  4. Should have facilitated at least 25 batches or trained a minimum of 300 employees.
  5. Must be certified on facilitation skills (either from the previous organization or an external training institute).

Work Experience:

  • Must have worked for a minimum of 4 years in the ITES sector.
  • Must be well versed with the technicalities of the English Language (Spoken and Written both).
  • Certification in CELTA or TEFLA is preferred.
  • Experience in working with online advertising at a media agency or a publisher is preferred.
  • Experience in document and documentation management (SOP, Change Management, Version Control etc.) is preferred.

Experience of working in a Contact Centre for Voice, Chat or email is preferred.


The individual will be working with many teams and hence, the ability to work with others to achieve common goals will be a determiner of success in this role. The individual must possess the ability to manage conflicts effectively, manage trainees efficiently and lead by example.

The individual is expected to be analytical in the approach to work as results will be directly linked with the quality of TNI/TNA that would have been done.

Duties:

  • Training, coaching, and mentoring of associates in need of comms. Skills improvement.
  • Planning, design, and delivery of Training sessions, including Ad Hoc Training, for both new and existing team members.
  • Monitor and review the progress of trainees through questionnaires and discussions with managers and ensure corrective action when needed.
  • Ensure Training Quality through Service Level and Training evaluations/assessments.
  • Communicate with diverse audiences (e.g., employees, management, other sites, etc.) to provide information and clarification regarding training programs, actions, policies, procedures and best practices.
  • Conduct ongoing and thorough analysis of organizational, departmental, and individual training needs.
  • Ensure that training solutions are designed in a logical, structured, and clear manner, reflective of learning objectives and suited to a variety of learning styles.
  • Manage participation during training delivery to ensure maximum contribution - test for understanding, observe behavior and alter delivery method if necessary.
  • Keep self-updated on Learning & Development best Practices from the Industry.
  • Must be willing to learn the process with a desire to coordinate with cross functions and drive results.
  • Ability to work & communicate with people across organizational units and locations. Strong Team building skills.
  • Evaluate on a regular basis employee skill and knowledge levels relevant to their assigned responsibilities.
  • Critical thinking and Strong analytical skills with an ability to solve a problem.
  • Motivating associates through effective management and constructive feedback

Location

  • Hyderabad

Work hours:

  • 24 x 7 | While training mostly happens during the day, the trainer can be allocated any shift depending on the support that needs to be provided.
  • In case the trainer is needed to train a batch in the evening then it must be done.

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