Application Support Analyst

4 weeks ago


Udaipur, India Servify Full time

Note - This position is for the Night Shift (5 days a week)


Key Responsibilities :

  • Help resolve technical queries and software issues for the customer quickly and efficiently
  • Obtain all the information necessary in order to resolve a customer software and technical query
  • Manage customer expectations regarding estimated response times for issue resolution
  • Collaborate with Internal teams to address customer inquiries and escalate when required
  • Own the customer queries from start to finish; communicate with customers regularly on issue status
  • Recommend improvements on existing processes based on the experience gain from customer queries
  • Translate Customer issues into application features
  • Strong experience with SQL and MySQL
  • Based production system, to ensure the availability, performance
  • Scalability and security of productions systems


Essential Requirements :

  • Bachelor’s degree in computer science or equivalent
  • Excellent communication skills (verbal and written) in English
  • Complex problem-solving skills and a strong attention to detail
  • 2 - 5 years experience in area of Application and/or Customer support
  • 2 - 5 years experience in supporting applications developed with Node.js, Java, Python
  • Excellent interpersonal skills
  • Able to work under pressure and frequently changing priorities
  • Previous experience in high availability / mission critical application support
  • Eagerness to learn and acquire new skills
  • Strong knowledge in ITIL practices in the area of Incident, Change and Problem management
  • Experience in automating support tasks using Python scripting

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