Manager - Sales

Job Description: Sales Manager

About Suryoday Small Finance Bank Ltd

Suryoday Small Finance Bank Ltd. is a modern and rapidly evolving banking institution with a rich legacy in microfinance, proudly serving over a million customers since its inception in 2009. We are known as the "Bank of Smiles" due to our unwavering commitment to providing innovative and customer-centric financial solutions, including tailored Fixed Deposits and Savings Accounts. Our core philosophy revolves around delivering exceptional customer experiences through a diverse range of credit products and by leveraging cutting-edge digital banking technologies. We are driven by a mission to extend financial inclusion to underserved communities through innovative banking practices and to continually expand our reach into new states.

The Opportunity

We are seeking a dynamic, results-oriented, and experienced Sales Manager to join our team in South Delhi, Delhi, India. This is a full-time, on-site role that will be instrumental in driving our sales growth, expanding our customer base, and leading a high-performing sales team in a competitive financial landscape.

Location: South Delhi, Delhi, India

Role & Responsibilities:

As a Sales Manager at Suryoday Small Finance Bank, you will be responsible for leading our sales efforts in the South Delhi region. Your key responsibilities will include:

- Sales Team Management: Recruit, train, motivate, and manage a team of sales professionals, fostering a culture of high performance, accountability, and continuous improvement.

- Target Achievement: Set challenging yet achievable sales targets for the team, monitor performance rigorously, and implement strategies to consistently meet or exceed business objectives.

- Sales Strategy Development: Develop and execute effective sales strategies tailored to the South Delhi market, identifying key customer segments, product focus areas, and go-to-market approaches.

- Customer Relationship Management (CRM): Oversee and ensure excellent customer relationship management practices within the team, focusing on building strong, long-lasting relationships with clients and ensuring high levels of customer satisfaction.

- Sales Forecasting & Reporting: Conduct accurate sales forecasting, track key performance indicators (KPIs), and prepare regular sales reports for senior management, providing actionable insights.

- Marketing & Sales Coordination: Collaborate closely with the marketing teams to develop and execute integrated sales campaigns, promotional activities, and product launches to maximize market reach and impact.

- Market Analysis & Opportunity Identification: Continuously analyze market trends, competitor activities, and customer needs to identify new business opportunities, product gaps, and areas for market expansion.

- Training & Development: Provide ongoing training, coaching, and performance feedback to the sales team, enhancing their product knowledge, sales skills, and professional development.

- Product Knowledge: Develop a deep understanding of Suryoday Small Finance Bank's diverse range of financial products, including Fixed Deposits, Savings Accounts, and various credit offerings.

Key Requirements & Qualifications:

- Experience: Proven experience in sales management and team leadership, preferably within the banking, financial services, or a related sales-driven industry.

- Customer Focus: Strong expertise in customer relationship management, with a track record of building and maintaining positive client relationships.

- Communication Skills: Excellent verbal and written communication skills are essential for leading a team, engaging with customers, and collaborating with internal stakeholders.

- Analytical Acumen: Proficiency in market analysis and sales forecasting, with the ability to interpret data and make informed strategic decisions.

- Education: Bachelors degree in Business, Marketing, Finance, or a related field.

- Location: Ability to work full-time, on-site in South Delhi.

Preferred Qualifications:

Knowledge of digital banking technologies and a diverse range of financial products (e.g., deposits, loans, digital payment solutions) is a significant plus.

Strong understanding of local market dynamics in South Delhi and surrounding regions.

Why Join Suryoday Small Finance Bank Ltd?

At Suryoday Small Finance Bank, you will be part of a purpose-driven organization committed to making a real difference in people's lives. We offer a dynamic work environment where innovation is encouraged, customer satisfaction is paramount, and professional growth is fostered. You will have the opportunity to lead a passionate sales team, contribute directly to our expansion, and be a part of a bank that genuinely aims to bring "Smiles" to millions