Platform Support Engineer

Job Description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Platform Operations Engineers are responsible of the deployment and management of internal platforms and tools used by NTT Managed Services teams to provide service to all their customers. They are multidisciplinary technical profile focused in engineering, development of products and services, deployment and operations tasks. They deliver high quality services, following industry best practices, with embedded automation and security processes. They are in contact with leading technologies in a multinational and multicultural environment, working in interesting projects and providing support to other areas in the company.

The main areas of knowledge that are required are:
- Systems and application administration
- Cloud and virtualization
- Scripting and automation
- Security

What you'll be doing

Key Responsibilities:

Develop, maintain and enhance frameworks, tools, services and platforms that enable the company to build, deliver, operate and orchestrate infrastructure and applications. Participate on technical design of new platforms. Creation and maintenance of technical product documentation. Day-to-day systems administration, management, design and deployment of core infrastructure and services. Automation of operations which introduce efficiencies in central services/servers administration. Provide expert advice to all support tiers, operations teams, product management, procurement, local sales and sales consultants. Sponsor improvement plans in tools and services.

Personal Skills:

High resolution and troubleshooting ability Ability to transfer knowledge across technologies, excellent learning ability Good organization and prioritization skills Excellent communication skills and good team player Passion for lifelong learning and personal and professional development Ability to work under pressure and work in different projects at a time High sense of responsibility and ownership. Self-Direction and Self-Management skills Knowledge of ITIL and industry management processes Interest on methodology, tasks/activities coordination, as well as experience with Agile. DevOps and Automation culture, interest on optimizing and maximize efficiencies. Interest in security standards and best practices.

Technical Skills:

Mandatory requirements

Expert in Windows OS Expert in some of the following MS products: Active Directory, SQL Server, Remote Desktop Services, or MS Cluster. Expert in Microsoft Azure (IaaS and PaaS) Experience with virtualization stack, mainly with Vmware products. Knowledge of TCP/IP, firewalls, DNS, HTTP, IP and routing. Experience with Linux and related technologies. Experience with web and middleware applications and databases. Experience with HA and DR technologies. Experience with Powershell scripting. Experience with Infrastructure as Code. Experience with Monitoring tools and log/event management. Experience with automation tools like Ansible, SaltStack or Puppet. Experience on testing and delivery frameworks (CD/CI).

Optional requirements

Experience with other public cloud providers (AWS or Google Cloud) Experience with some security tools (vulnerability management, PAM, MFA) Experience with other scripting languages like Bash, Python or Perl.

Academic Qualifications and Certifications:

Required written and spoken English (fluent or native), B2 or equivalent. BSc degree in Computer Science, Software Engineering, MIS or equivalent will be appreciated. Technical certifications in different technologies will be appreciated, specially in Microsoft related technologies.

Required Experience:

Required seven or more years of experience with management of systems and infrastructure. Required Experience with enterprise environments and critical-mission platforms. Experience with telco, hosting providers or big corporations will be appreciated.

Workplace type:

Hybrid Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

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