Senior Executive Client Servicing
6 days ago
Roles & Responsibility:
- Demonstrating a solid understanding of the products or services on the commercial lines domain.
- Developing and sustaining solid relationships with key clients that bring in the most income for the company.
- Addressing and resolving key clients’ queries and complaints.
- Acting as the main point of contact between key clients and internal teams.
- Communicating and collaborating with the marketing, sales, and operations departments to ensure that key clients’ needs are met.
- Compiling reports on account progress, goals, and forecasts for account teams and stakeholders.
- Developing a thorough understanding of key clients' needs and requirements and preparing customized solutions.
- Building relationships with clients.
- Negotiating deals with clients.
- Analysing data and market trends.
Skills Required:
- Proven experience in key account management.
- Candidate should be self-driven.
- Have the ability to thrive in a dynamic, fast-paced start-up environment.
- Have good presentation skills and be able to convince potential clients.
- The ability to build rapport with key clients.
- The ability to handle multiple client accounts.
- Strong negotiation and leadership skills.
- Exceptional customer service skills.
- Excellent communication skills.
- Proficient in all Microsoft Office applications as well as CRM software.
Candidate should have:
- Dynamic Personality
- Confidence
- Market knowledge
- Resourceful
- Strong written and verbal skills.
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