Software Lead Developer

2 weeks ago

Hyderabad, Telangana, India FIRSTSOURCE SOLUTIONS LIMITED Full time

Software Lead Developer

Exp : 8- 12 Years

Location : Hyderabad

Job Description :


Role & Responsibilities Leadership & Mentorship :

- Lead a team of ServiceNow developers, providing technical direction, code reviews, and mentorship to ensure high-quality, performant, and scalable solutions.

- Foster a collaborative and innovative team environment, promoting knowledge sharing and continuous improvement.

ServiceNow Platform Development :

- Design, develop, and implement complex ServiceNow solutions including custom applications, modules, workflows, and UI components using Flow designer, JavaScript, GlideRecord, GlideForm, Jelly, Angular JS, and other relevant ServiceNow APIs and scripting languages.

- Develop and maintain robust, secure, and high-performing integrations with external systems using various methods (REST, SOAP, MID Server, IntegrationHub).

- Ensure adherence to ServiceNow best practices, coding standards, and security guidelines. Manage and execute technical tasks for platform upgrades.

- Platform knowledge on ITSM modules, CMDB, On-call, Virtual agent, Service Portal, CSM etc.

- Develop & configure ITAM with reconciliation, normalization & stock room.

Integrations :

- Lead the design and implementation of complex integrations between ServiceNow and various enterprise systems (e.g., HRIS, CRM, monitoring tools, ITSM tools).

- Define integration strategies, data mapping, and error handling mechanisms. Leverage IntegrationHub.

- Design authentication & error handling of the integrations.

Now Assist & AI/ML Integration :

- Explore, evaluate, and implement solutions leveraging ServiceNow Now Assist capabilities to enhance user experience, automate tasks, and improve efficiency.

Required Technical Skills & Experience :

- 9+ years of hands-on development experience with ServiceNow, with at least 2 years in a lead or senior technical role.

- Deep expertise in ServiceNow platform development :

1. Flow designer, JavaScript, GlideRecord, GlideForm, Script Includes, Business Rules, UI Policies, UI Actions, Client Scripts.

2. Service Portal development (Widgets, Pages, Themes, SCSS, AngularJS).

3. ServiceNow APIs (REST, SOAP).

4. Implementation knowledge in ITAM & SAM.

5. Implementation knowledge in CSM.

Proven experience with complex integrations :

- Designing and implementing integrations using REST, SOAP, MID Server, and IntegrationHub.

- Experience with various authentication methods (OAuth, Basic Auth, certificates).

- Implementation of integrations using Flow designer & Integration hub.

- Familiarity with ServiceNow Now Assist and AI/ML capabilities

- Understanding of Natural Language Understanding (NLU), Virtual Agent, and AI search functionalities.

- Experience in leveraging or implementing AI/ML-driven features within ServiceNow.

Preferred Certifications :

- ServiceNow Certified Application Developer Highly desirable.

- Multiple ServiceNow Certified Implementation Specialist (CIS) certifications (e.g., CIS-ITSM, CIS-GRC, CIS-Discovery, CIS-Service Mapping).

- Experience with other ServiceNow modules (ITSM, GRC, NowAssist)

(ref:hirist.tech)

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