Customer Service Representative

2 weeks ago


New Delhi, India TP Full time

The Customer Support Executive will apply his/her expertise and knowledge in handling voice-based interactions, resolving billing inquiries, and ensuring accurate and timely processing of medical claims. The ideal candidate will have a strong background in medical billing processes and possess excellent communication skills to interact with international clients and healthcare professionalsResponsibilities- Handle billing and collections processes via phone. - Verify patient information and update billing records. - Submit insurance claims and follow up on denials or rejections. - Communicate with patients and insurance companies to resolve billing issues. - Ensure compliance with healthcare regulations and confidentiality policies. - Prepare and send out patient statements and bills. - Assist with setting up payment plans for patients. - Maintain accurate billing records and document interactions.Softskills- Effective communication skills - Basic computer skills, such as sending emails, typing, and using spreadsheets. - Interact virtually with clients and patients. - Creative problem-solving skills - Work independently. - Collaborate well with others. - MultitaskMain Job requirements- Candidate with International Voice Experience preferable. - Voice And Accent (VnA) should be the best CEF rating (>9) - Candidates with voice experience and have an excellent communication can apply. - Experienced candidates should have supporting documents. - 5 days’ work with two Week-Off. (24/7 Shifts – Any 9 hours assigned by the reporting person with Rotational week offs). Most frequently in night shifts - 12th or diploma only with experience will be eligible.Qualifications- At least 6 - 3 years' of relevant work experience - Excellent phone etiquette and excellent verbal, written, and interpersonal skills - Ability to multi-task, organize, and prioritize workIts a remote opportunity but the candidates will have to come to Mumbai for 20days training



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