ServiceNow Developer, HRSD, CSM, ITSM, Custom Apps

3 weeks ago

New Delhi, India For a top MNC Full time

ServiceNow Developer - HRSD | CSM | ITSM |Custom AppsResponsibilitiesKey Responsibilities- Perform configuration, development, and testing across the ITSM, HRSD, and CSM modules of the ServiceNow platform. - Design and implement custom applications using scoped apps, Scripted APIs, UI Builder, and the Now Experience Framework. - Configure workflows, forms, lists, UI policies, business rules, client/server scripts, and notifications. - Develop integrations using REST/SOAP APIs, IntegrationHub, and third-party systems. - Collaborate with product owners, UX designers, business analysts, and QA engineers to gather requirements and translate them into technical solutions. - Write and maintain technical documentation, conduct code reviews, and follow development standards. - Participate in unit testing, peer reviews, and user acceptance testing to ensure quality and performance. - Continuously monitor and improve platform health, performance, and usability.Minimum Requirements/ Qualifications- Exposure to AI and ML capabilities on ServiceNow (e.g., Predictive Intelligence, Virtual Agent, AI Search). - Experience with UI Builder, Polaris (Next Experience), and the Now Experience Component Framework (NECF). - Knowledge of DevOps practices, Git-based version control, and CI/CD pipelines. - Background or interest in UX, service design, or employee experience.Preferred:- 3+ years of hands-on ServiceNow development experience. - Deep experience in configuration, development, and testing within ITSM, HRSD, and CSM modules. - Solid knowledge of JavaScript, Glide APIs, ServiceNow Studio, and Service Portal development. - Strong understanding of the ServiceNow data model, ACLs, and platform security best practices. - Proven experience with custom application development on the Now Platform. - Proficiency with Flow Designer, IntegrationHub, App Engine, and ServiceNow Automated Test Framework (ATF). - Familiarity with Agile/Scrum methodologies and collaboration tools (Jira, Azure DevOps, etc.). - ServiceNow certifications (CSA, CAD, ITSM, HRSD, or CSM) strongly preferred.

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