Jira Administration

About the Company: Atlassian is a software company that develops products for project management, collaboration, and software development. Our mission is to unleash the potential of every team, and we foster a culture of innovation, collaboration, and inclusivity.About the Role: We are seeking an experienced Atlassian Suite Administrator to serve as the subject matter expert (SME) for all Atlassian products, particularly JIRA Software, JIRA Service Management, and Confluence, with 8-10 years of hands-on administration experience.Responsibilities:- Perform comprehensive administration and configuration of JIRA instances, including projects, workflows, issue types, custom fields, screens, permissions, notification schemes, and board configurations (Scrum, Kanban). - Manage and administer user accounts, groups, and roles across the Atlassian suite, ensuring proper access control and security compliance. - Install, manage, and troubleshoot Atlassian add-ons, plugins, and extensions (e.g., ScriptRunner, Tempo, Automation for JIRA, Zephyr, Xray, Portfolio for JIRA). - Oversee regular maintenance tasks, including backups, performance monitoring, database optimization, and system upgrades for both JIRA Server/Data Center and Cloud environments. - Responsible for application health, availability, and performance of all Atlassian tools. - Collaborate extensively with stakeholders, product owners, Scrum Masters, and development teams to gather requirements, analyze existing processes, and design/implement highly customized and efficient JIRA workflows that align with business needs. - Implement advanced workflow features, including conditions, validators, post-functions, and automation rules using ScriptRunner (Groovy scripting) or JIRA Automation. - Identify opportunities for process improvements and leverage Atlassian tools to streamline operations, eliminate redundancies, and enhance team productivity. - Integrate JIRA with various third-party tools such as CI/CD pipelines (Jenkins, GitLab CI, Azure DevOps), version control systems (Git, Bitbucket, GitHub), service desk platforms, Slack, and other enterprise applications. - Develop and maintain automation scripts (e.g., Python, Groovy, Shell) to automate routine tasks, generate reports, and facilitate data exchange between systems. - Leverage JIRA REST APIs to build custom integrations or extract data for reporting and analytics purposes. - Provide expert-level support to end-users, troubleshoot complex issues, and resolve JIRA-related problems in a timely and efficient manner. - Develop and deliver comprehensive training programs and user guides for JIRA features, best practices, and new functionalities for both technical and non-technical audiences. - Create and maintain detailed documentation for JIRA configurations, workflows, integrations, and standard operating procedures. - Promote adoption and best practices for Atlassian tools across the organization. - Design, create, and manage custom dashboards, filters (JQL), and reports to provide meaningful insights into project progress, team performance, and key metrics for various stakeholders. - Analyze data to identify trends, performance blockers, and areas for further optimization within JIRA. - Establish and enforce JIRA governance standards, best practices, and configuration guidelines across the organization. - Provide strategic recommendations for leveraging the Atlassian suite to meet evolving business requirements and improve overall organizational efficiency. - Participate in long-term planning for Atlassian tool roadmap, including version upgrades, migrations, and new tool evaluations.Qualifications: 8-10 years of hands-on administration experience with Atlassian products.Required Skills:- Expertise in JIRA Software, JIRA Service Management, and Confluence. - Strong understanding of JIRA workflows, configurations, and administration. - Experience with Atlassian add-ons and plugins. - Proficient in automation scripting (e.g., Python, Groovy, Shell). - Ability to integrate JIRA with third-party tools.Preferred Skills:- Experience with CI/CD pipelines and version control systems. - Familiarity with JIRA REST APIs. - Strong analytical and problem-solving skills. - Excellent communication and training abilities.Pay range and compensation package: Competitive salary based on experience and qualifications.Equal Opportunity Statement: We are committed to creating a diverse and inclusive workplace. We encourage applications from all qualified individuals, regardless of race, gender, age, sexual orientation, disability, or any other characteristic protected by law.