Manager, Global Workforce Solutions

About McDonald’s:

One of the world’s largest employers with locations in more than 100 countries, McDonald’s Corporation has corporate opportunities in Hyderabad. Our global offices serve as dynamic innovation and operations hubs, designed to expand McDonald's global talent base and in-house expertise. Our new office in Hyderabad will bring together knowledge across business, technology, analytics, and AI, accelerating our ability to deliver impactful solutions for the business and our customers across the globe.

GWS Manager – Contingent Workforce (Temp Labor)

The McDonald’s Global Workforce Solutions (GWS) Team is an internally managed contingent workforce program responsible for the compliance of our related policies as well as our end-to-end vendor management system. We are McDonald’s customer-obsessed, single point of contact for any contingent workforce need. Our vision is to be recognized as a valued business partner & world-class program, focused on excellence in our people, services, and execution. This is an amazing opportunity for an individual to gain a broad perspective of McDonald's and the Global Business Services function.

As a GWS Manager – Contingent Workforce, you will be responsible for the daily oversight of McDonald’s contingent workforce program which provides a streamlined process for identifying and onboarding contractor talent. Our program supports multiple functions within the organization, focusing primarily on professional and technical talent needs. Key customers include McDonald’s engagement managers and our approved staffing vendors.

The pace can be fast, with ever changing priorities. This position requires someone who is driven, adapts quickly, and is a strategic problem solver who can influence at all levels within the organization.

Responsibilities:

• Oversee the full contractor lifecycle from request intake, candidate sourcing, rate validation, engagement management and offboarding to ensure a seamless and compliant process.
• Serve as the primary advisor on contingent workforce matters, including policy compliance, training, and Vendor Management System (VMS) usage. Develop and deliver training programs to ensure stakeholder alignment and adherence.
• Partner with engagement managers to forecast contingent labor needs, provide market insights, and support fulfillment strategies aligned with business goals.
• Conduct quarterly vendor business reviews to analyze key performance indicators (KPIs) and evaluate approved vendor performance. Also manage the new vendor intake request process.
• Foster strong relationships with our approved staffing vendors to ensure compliance with our program and contractual requirements, provide support in recruiting contractor talent, and assist with the resolution of any contractor engagement issue.
• Lead GWS project initiatives through successful planning and execution, including support for User Acceptance Testing (UAT) to enhance VMS capabilities.
• Maintain external partnerships within the contingent workforce industry to identify emerging trends and build upon best practices.
• Exceed customer expectations through process standardization, execution, and identifying innovative continuous improvement opportunities.

Qualifications:

• 7+ years of experience supporting an internal Contingent Workforce Program or Managed Service Provider (MSP).
• Strong understanding of the full contractor lifecycle, including sourcing, compliance, performance tracking, issue resolution and offboarding with a focus on operational excellence.
• Demonstrated ability to build relationships and influence stakeholders to drive program and policy compliance.
• Hands-on experience with VMS platforms (e.g. SAP Fieldglass, Beeline, etc) including reporting and continuous process improvement.
• Strong working knowledge of contingent workforce best practices and related employment laws.
• Strong prioritization, project management and execution skills to multitask in a fast-paced environment is critical. Customer-obsessed, continuous improvement mindset a must.
• Ability to operate successfully in a team environment, collaborate with internal and external partners, and work through priorities with a positive, flexible attitude.