Select Relationship Manager

**Job Title: Relationship Manager - Retail Branch Banking**

**Location:** Delhi

**Interview Date:** Tomorrow

**Position Summary:**

The Relationship Manager - Retail Branch Banking will play a pivotal role in managing and expanding our portfolio of retail banking clients. This individual will be responsible for developing strong relationships with clients, understanding their financial needs, and offering tailored banking solutions to meet those needs. The ideal candidate will have a proven track record in managing large portfolios and delivering outstanding customer service.

**Key Responsibilities:**

1. **Client Relationship Management:**

- Develop and maintain strong relationships with high-net-worth individuals and other key clients.

- Serve as the primary point of contact for clients, addressing their banking needs and resolving any issues promptly.

- Conduct regular meetings with clients to review their financial status, discuss their goals, and recommend appropriate banking products and services.

2. **Portfolio Management:**

- Manage a portfolio of ₹20 crore or more, ensuring the growth and profitability of the accounts.

- Implement strategies to increase the portfolio's value, including cross-selling and upselling various banking products.

- Monitor and analyze portfolio performance, providing insights and recommendations for improvement.

3. **Sales and Business Development:**

- Drive sales efforts to achieve branch targets and contribute to the overall growth of the retail banking segment.

- Identify and pursue new business opportunities within the assigned market.

- Develop and implement effective sales strategies to attract new clients and retain existing ones.

4. **Financial Advisory:**

- Provide expert advice on a range of banking products, including savings accounts, fixed deposits, loans, and investment options.

- Assist clients in understanding complex financial products and making informed decisions.

- Stay updated on market trends and financial regulations to offer the best advice and solutions to clients.

5. **Customer Service Excellence:**

- Ensure the highest level of customer service, addressing client inquiries and concerns in a professional and efficient manner.

- Implement customer feedback mechanisms to continuously improve service quality.

- Foster a positive and proactive approach to client interactions, aiming to exceed client expectations.

6. **Compliance and Risk Management:**

- Adhere to all regulatory requirements and company policies related to retail banking operations.

- Conduct thorough risk assessments and implement measures to mitigate potential risks associated with client accounts.

- Maintain accurate and up-to-date records of client interactions and transactions.

7. **Team Collaboration:**

- Work closely with branch staff and other departments to ensure seamless service delivery and achieve branch objectives.

- Participate in training and development programs to enhance personal skills and contribute to team growth.

- Share best practices and insights with colleagues to foster a collaborative and high-performing work environment.

**Qualifications:**

- **Education:** Bachelor’s degree in Business, Finance, or a related field. An MBA or relevant certification (e.g., CFP, CFA) is preferred.

- **Experience:** Minimum 5 years of experience in retail banking or financial services, with at least 2 years in a relationship management role.

- **Skills:**

 - Strong interpersonal and communication skills, with the ability to build and maintain client relationships.

 - Excellent sales and negotiation abilities, with a focus on achieving targets and driving business growth.

 - Proficient in financial analysis, portfolio management, and understanding of banking products and services.

 - High level of organizational and time-management skills, with the ability to handle multiple tasks and prioritize effectively.

- **Traits:**

 - Demonstrated integrity and professionalism in all interactions.

 - Proactive and self-motivated, with a strong customer-centric approach.

 - Ability to work independently as well as part of a team.

**What We Offer:**

- Competitive salary and performance-based incentives.

- Comprehensive benefits package, including health insurance, retirement plans, and paid leave.

- Opportunities for professional development and career advancement.

- A dynamic and supportive work environment that values innovation and excellence.